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Help Please, Blue Screen Twice Per Day!


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 I did not have a working phone to post a pic of my blue screen but I wrote it down(The TechInfo) It happens twice a day now. I can think of any new software or devic that I have added in some time? I do get a Bit Torrent request on startup if I would allow it to make changes on my computer? If someone could point this old man in the right direction I would be grateful?

Stop: 0XFFFFB8A005B06230, 0X0000000000000001, 0XFFFFF88001452A4C, 0X00000050, 0X0000000000000007

*** ntfs.sys-ADDRESS- FFFFF88001452A4C BASE AT FFFFF88001441000, DATE STAMP 5C6044e6

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Hello @medic54 and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.  WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted.

Thank you.

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  • Root Admin

Hello  and  :welcome:    @medic54

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. 
  • Please follow all steps in the provided order and post back all requested logs.
  • Please attach all log files to your post, unless otherwise requested.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup of all private data.
  • Do not run online games while your case is ongoing. Do not do any free-wheeling of risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you unless requested.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
    Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. 
    If there are any on the system you should uninstall them before we proceed.  
  • If your system is running Discord, or P2P Torrent software, please be sure to Exit out of it while this case is on-going.


Do these two steps so that ALL Folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.

Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/
 

  • Next, please restart Windows

  • Please be patient and stick with me until I give you the "all clear" or otherwise indicate all is good

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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  • Root Admin

Hello @medic54

This computer is at least 11 years old. It says Windows was installed on 2012-02-10

If you don't have good solid backups of your data and a DVD of the Windows 7 installer then it will be quite difficult to safely try to fix this computer.

If possible I'd recommend possibly trying to buy a new one or a refurbished on if you can that is much newer and already has Windows 10 or 11 on it.

If we make changes and you don't have a way to go back in and undo them if we make a mistake then you have a computer that will no longer start.

 

 

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  • 4 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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