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Recurring block and quarantine on same files?


SRJ
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For several days, Malwarebytes has been blocking and quarantining what appears to be the same set of files on my Windows 10 machine. Over and over. See the attached screen shots from the last few days detection history from Malwarebytes.
Shouldn't one instance of remediation solve the issue and prevent it from requiring additional action? I'm confused by what's happening and I'm not sure if I need to take additional measures. Any guidance is sincerely appreciated. Thank you very much.
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image.thumb.png.4c4b416895dfec6dbf647e5268594544.png

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  • Root Admin

Hello  and  :welcome:    @SRJ

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. 
  • Please follow all steps in the provided order and post back all requested logs.
  • Please attach all log files to your post, unless otherwise requested.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup of all private data.
  • Do not run online games while your case is ongoing. Do not do any free-wheeling of risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you unless requested.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
    Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. 
    If there are any on the system you should uninstall them before we proceed.  
  • If your system is running Discord, or P2P Torrent software, please be sure to Exit out of it while this case is on-going.


Do these two steps so that ALL Folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.

Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/
 

  • Next, please restart Windows

  • Please be patient and stick with me until I give you the "all clear" or otherwise indicate all is good

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system security.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

 

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  • Root Admin
  • Solution

Please open Malwarebytes and then click on the small gear icon on the top right

Then on General tab scroll to the bottom and click the button "Restore default settings"

Next, click on the Security tab and scroll to the bottom and click on the Advanced settings button and click the "Restore defaults" button.

Then go back to the General tab and scroll to the top and click on the Check for updates button

 

Then restart the computer and let me know if you're still getting this alert or not.

 

Thank you

 

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@AdvancedSetup The actions you prescribed appeared to have worked. It's been 48 hours and the recurring "blocks and quarantines" have stopped; they've stopped appearing in my MB detection history. Thank you very much.

Can you summarize what may have been the issue and why/how the actions were successful? Essentially, so I will know how to remediate them myself if this happens again.

  • You had me restore default settings on the General and Security tabs
  • Then Check for updates

Had I inadvertently changed a vital setting?

Thank you very much.

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  • Root Admin

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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  • 4 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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