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Hi, I bought two versions of Malwarebytes software about two months ago. Being hasty, and worried about clutter I threw the boxes away. One had coverage for 5 devices. The other only 3. I planned to use them on different accounts. I now want to use the five license key because my subscription needs to be renewed. I do not want to start the one year period on the wrong key. How can I tell the coverage on these keys and not start the time ticking on the wrong key? The key-card shows no indication of what the coverage is. Thanks

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

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12 minutes ago, pctechtv said:

I do not want to start the one year period on the wrong key. How can I tell the coverage on these keys and not start the time ticking on the wrong key? The key-card shows no indication of what the coverage is. Thanks

You will have to take a  50/50 chance because you threw away the box. Be warned once activated, the timer starts and can not be paused or stopped.

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21 minutes ago, pctechtv said:

I am hoping Malwarebytes staff and identify them for me.

This is one issue only the support desk can address. The forum can not deal with license issues.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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  • 2 weeks later...

You can enter the codes for either or both licenses on your account subscriptions page and store  them there till you are ready to activate them.  The stored subscription will show the the number of devices available on the license. In your case, depending on the license entered, it will show  0/3 or 0/5.

To store your license,  log in to your account, go to your subscription page, click on "Add a Subscription", and on the pop-up click on "Register a license". Another pop-up will request you to "Please enter your License Key to register your subscription."

Once entered, your account subscriptions page should now show  a window with all your registered licenses, with the new  license  saying "Your product has not been activated" and showing the number of devices available for activation under the particular license (in your case 0/3 or 0/5) .   When you want to activate the particular license, click on the  "Activate" button  at the bottom of its window.   This allows you to  store each license on your subscription page till you are ready to activate it.  As you enter the license on each new computer, the subscription window will show the new number of activated devices (e.g., 1/3,  4/5) on the particular license .

My subscriptions page shows two licenses; one currently active for 1 device (1/1) expiring in a few weeks,  and an unused  one for three devices (0/3) not yet activated, and ready for use when the old one expires. 

The top of my subscriptions page says:

"Finish activating your Malwarebytes subscription.You have not completed activation of your Malwarebytes Standard subscription on all available devices. Finish activating today to protect all your devices and data" with a big blue "Activate Now" button to the side.  I'll do that when the old license expires.

Hope this explanation is accurate and useful.

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