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I need help deleting malware


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Hello. :welcome: My name is Maurice. I will guide you. I note that you made no mention of what you see or How you see the "malware". Nor did you mention whether this Windows machine has installed the Malwarebytes program ! Nor did you mention doing a scan with Malwarebytes !

 

  • Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. 
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.

    Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.
    Show-Hidden-Folders-Files-Extensions
    https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

    Disable-Fast-Startup
    https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

I would like a report set for review. This is a report only. This is the first beginning step so I can see what is what on this particular machine.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply..

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  • 2 weeks later...

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Tips to help protect from infection

Thanks

 

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