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[ RESOLVED ] Scan stuck


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@BurntToasters

Please do the following so that we may take a closer look at your system.

Please restart the computer and then do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

     

Thank you

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  • Root Admin

Hello @BurntToasters

Please try running the following

 

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

 

Next, Please open an elevated admin command prompt and then copy and past the following into that window and press the Enter key

ECHO Y | CHKDSK C: /F

 

Then restart the computer and don't touch the keyboard. Allow the disk check to run

Then after it restarts back into Windows run the following

 

Using SFC and DISM to correct file corruption
https://forums.malwarebytes.com/topic/271679-using-sfc-and-dism-to-correct-file-corruption/

 

Post back the results as well as letting us know if that corrects the issue you're seeing

If it does not correct the issue, please gather the logs and attach as requested above by @Porthos

 

Thanks

 

 

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