taffhy Posted October 6, 2023 Author ID:1593624 Share Posted October 6, 2023 i have a questionm does the pc seem fine with all of these tests that i have been doing i jus want to clear if i have a virus or not but thank you for helping me and continuing me through it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 6, 2023 Root Admin ID:1593625 Share Posted October 6, 2023 Not a virus. Trojans are not a virus. There only appears to be one new virus seen in the past decade. Often there is no value in destroying your computer. The current threat is encrypting your data and holding you at ransom to pay money to get a key to unlock your data. The best thing to do would be back up your data to an external drive. Then do a clean install of Windows, but most people have an aversion to that so we try to assist doing clean up work that often takes a few days depending on how fast the user works on the tasks and how fast the computer is at running these tasks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 6, 2023 Root Admin ID:1593626 Share Posted October 6, 2023 The FSS log looks good. No unexpected broken services listed which is often part of many infections seen today Let me have you run the Farbar scanner one more time and get me a new set of fresh logs. FRST.TXT ADDITION.TXT Thanks Link to post Share on other sites More sharing options...
taffhy Posted October 6, 2023 Author ID:1593627 Share Posted October 6, 2023 Addition.txtFRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2023 Root Admin ID:1593632 Share Posted October 7, 2023 There, that looks much better. The computer should be running a bit better now. However it is missing many hardware drivers. We can help you get that fixed up too once we're done checking the system. Please run the following SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you Link to post Share on other sites More sharing options...
taffhy Posted October 7, 2023 Author ID:1593635 Share Posted October 7, 2023 is it normal to be missing the hardware? or what exactly am i missing and could that be the main reason i am stuttering all the sudden i did pay this trusted guy a while back to disable stuff or certain things for better internet thru the computer but i did accidently unistalled something on my computer which i think messed it up but heres the log SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted October 7, 2023 Root Admin Solution ID:1593636 Share Posted October 7, 2023 There are specific drivers that hardware needs to run the computer efficiently. For now don't worry about it. I'll help walk you through getting those installed once we're done with the clean up Link to post Share on other sites More sharing options...
taffhy Posted October 7, 2023 Author ID:1593637 Share Posted October 7, 2023 Okay thank you very much again Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2023 Root Admin ID:1593638 Share Posted October 7, 2023 Please uninstall, update, or otherwise address the following as appropriate for your computer. Discord v.1.0.9013 Warning! Download Update WinRAR 6.22 (64-bit) v.6.22.0 Warning! Download Update ---------------------------- [ UnwantedApps ] ----------------------------- Driver Easy 5.8.1 v.5.8.1 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. ----------------------------- [ End of Log ] ------------------------------ Then Restart the computer and check for Windows Updates and install any security updates found. One done, let me know and we can look at getting your drivers updated or installed. Link to post Share on other sites More sharing options...
taffhy Posted October 7, 2023 Author ID:1593640 Share Posted October 7, 2023 i finished doing all that u recommended Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2023 Root Admin ID:1593663 Share Posted October 7, 2023 Okay, please restart the computer one more time. Then run the following Please download HWiNFO the Professional System Information and Diagnostics program. HWiNFO Portable for Windows Unzip the program to its own folder such as: C:\HWiNFO Go to the new folder and locate the file C:\HWiNFO\HWiNFO64.exe and double-click to run it. Click the RUN button. Ignore the update, click close. Click on Save Report and choose HTML and click Next, then Finish By default, it will create a new report named COMPUTER.HTM in the same folder as the program. C:\HWiNFO Please zip that file and attach it to your next reply Thank you Link to post Share on other sites More sharing options...
taffhy Posted October 7, 2023 Author ID:1593678 Share Posted October 7, 2023 XANS.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 8, 2023 Root Admin ID:1593772 Share Posted October 8, 2023 Thank you for the log @taffhy You are running the following operating system Platform: Microsoft Windows 11 Pro Version 22H2 22621.2361 (X64) Language: English (United States) Your motherboard for the computer is: ASRock NZXT, Inc. X670E Pro RS https://www.asrock.com/mb/AMD/X670E Pro RS/index.asp Support File Downloads https://www.asrock.com/mb/AMD/X670E Pro RS/index.asp#Download Please download the following files and save them to your computer in a new Download folder, perhaps ASRock DO NOT install or run any of them yet. Simply download them and when you have all of them, let me know. Realtek high definition audio driver ver:9381.1 https://download.asrock.com/Drivers/Audio/Realtek(v9381.1_UAD_WHQL_Nahimic).zip MediaTek Bluetooth driver ver:1.930.0.251 https://download.asrock.com/Drivers/All/Bluetooth/MediaTek_Bluetooth(v1.930.0.251).zip AMD chipset driver ver:5.06.16.400 https://download.asrock.com/Drivers/AMD/CPU/Chipset(v5.06.16.400).zip Realtek Lan driver ver:10053_10062021 https://download.asrock.com/Drivers/All/LAN/Realtek_LAN(v10053_10062021).zip AMD RAIDXpert2 utility ver:9.3.2.130 https://download.asrock.com/Drivers/AMD/SATA/AMD_RAIDXpert2(v9.3.2.130).zip SATA Floppy Image_CC ver:9.3.2.130 https://download.asrock.com/Drivers/AMD/SATA/Floppy(v9.3.2.130).zip AMD graphics driver ver:22.40.70.230620a https://download.asrock.com/Drivers/AMD/VGA/AMD_VGA(v22.40.70.230620a).zip MediaTek Wireless Lan driver ver:3.3.0.0702 https://download.asrock.com/Drivers/All/WLAN/MediaTek_WLAN(v3.3.0.0702).zip ASRock Motherboard Utility ver:4.0.53 https://download.asrock.com/Utility/MotherboardUtility/MotherboardUtility(v4.0.53).zip Blazing OC Tuner ver:1.0.4 https://download.asrock.com/Utility/OCTuner/Blazing OC Tuner(v1.0.4).zip APP Shop ver:2.0.0.3 https://download.asrock.com/Utility/Others/APPShop(v2.0.0.3).zip Auto Driver Installer ver:2.0.0.3 https://download.asrock.com/Utility/Others/AutoDriverInstaller(v2.0.0.3).zip Nahimic3 utility ver:1.9.9 https://download.asrock.com/Utility/Others/Nahimic(v1.9.9).zip Restart to UEFI ver:1.0.12 https://download.asrock.com/Utility/Others/RestartToUEFI(v1.0.12).zip Dragon 2.5G LAN Utility ver:6.10.3301.2 https://download.asrock.com/Utility/Phantom/Dragon2.5GUtility(v6.10.3301.2).zip ASRock Polychrome RGB ver:2.0.152 https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.152).zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 8, 2023 Root Admin ID:1593773 Share Posted October 8, 2023 I have sent you a Private Message, please check @taffhy Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 18, 2023 Root Admin ID:1595473 Share Posted October 18, 2023 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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