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Looks like something bad : ClammyoUtil.exe, how to remove ?

Altarentys

By Altarentys
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Altarentys

Altarentys

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Hi!

I found a strange folder the other day, located in Program Files (x86) : ClammyLAUGHnboUtil.  Inside there's only a .exe file : ClammyoUtil.exe

Searching on the internet did not help me to identify this file, and VirusTotal seems to label it as an adware, I have no idea about the reliability of that website tho. So I am looking for your help. Please find the FRST reports attached.

Note that no strange behaviour has been observed on my computer.

Also, I ran a MalwareByte, ADWCleaner and ZHPSuite a few days ago (without knowing this file was here, but I believe it was already here), and it did not find anything.

Thanks!

Addition.txt FRST.txt

Edited by AdvancedSetup
Corrected font issue
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AdvancedSetup

AdvancedSetup

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Hello  and  :welcome:    @Altarentys

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
  • Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections.
  • If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

Please run the following

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

Thank you

 

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AdvancedSetup

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Please note that Bleepingcomputer will be closing your topic over there so as not to duplicate resource usage and possible conflict.

https://www.bleepingcomputer.com/forums/t/790144/looks-like-something-bad-clammyoutilexe-how-to-remove/

 

Thank you

 

Edited by AdvancedSetup
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Great, nothing was found which is good @Altarentys

Let's run another 3rd party scanner

 

The site can be slow to respond so please have patience

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

 

 

 

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That scanner found no issues either.

There are no infected objects detected

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system.


Please make the following changes.

 

  • Temporarily disable your antivirus real-time protection or other security software first if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

 


Next, run these steps and post back the logs as an attachment when ready.


[ 1 ]

Malwarebytes for Windows

  • If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab.
  • After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed, make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run.

[ 2 ]

Malwarebytes AdwCleaner

  • Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder.
  • Double-click to run the program - Malwarebytes AdwCleaner guide
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • DO NOT uninstall or remove the Preinstalled software if found. Uncheck any items listed as Preinstalled
  • When finished, if items are found please click Quarantine to finish the cleaning process.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach that log to your next reply.
     
  • If No Detections are found, Click Skip Basic Repair

    WARNING: Do Not click the Run Basic Repair button unless instructed to by a Malwarebytes support agent or authorized helper


 

RESTART THE COMPUTER Before running Step 3

[ 3 ]

Gather MBST Logs

Please do the following so that we may take a closer look at your system for any possible infections.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

    WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper

 

Thank you

 

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Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Nathan\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Please do the following steps

 

[ 1 ]

Your current DNS Servers:  192.168.31.1  

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b


The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

[ 2 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64English.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Nathan\Downloads\

NOTE. It's important that both files, FRST64English.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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AdvancedSetup

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No, if your router is already using Cloudflare then no need to change in the OS. Just point back to your router as you had is fine. We cannot see that though in an OS scan.

That fix ran well. Let's go ahead and have you run the following, please @Altarentys

 

 

SecurityCheck by glax24              


I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.
CheckSecurity is a utility for quickly checking for the presence of vulnerable applications

  • Temporarily disable Microsoft SmartScreen to download the software
  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • This tool is safe.   Smartscreen is overly sensitive. You can check the VirusTotal scan of the tool from here
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck,  C:\SecurityCheck\SecurityCheck.txt

Checked parameters:

  1. User Account Control (UAC).
  2. Service pack.
  3. IE version.
  4. Automatic OS update. Sets of critical KB patches when updating is disabled.
  5. Antivirus, firewall, other security utilities.
  6. Versions of Java, Oracle Virtualbox.
  7. Version of Adobe Flash Player, Adobe AIR.
  8. Versions of Adobe Reader, Acrobat Reader DC, Foxit Reader.
  9. Versions of media players (iTunes, AIMP, foobar2000).
  10. Versions of messengers (Skype, Pidgin).
  11. Versions of installed browsers (Chrome, Opera, Firefox, Yandex, SeaMonkey).
  12. Versions of mail programs (The Bat, Thunderbird).
  13. Checking running processes and security program services
  14. Searching for installed Adware programs and optimizer programs (More than 5000).

Thank you

 

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AdvancedSetup

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Please update, uninstall, or otherwise address the following as appropriate for your system.

 

 

Then RESTART the computer and check for Windows Updates and install any security updates found.

 

Then restart the computer one last time and let me know how things are running and if you're still having any signs of infection or other issues.

 

Thank you @Altarentys

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Altarentys

Altarentys

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It's done, I have no sign of infection other than the folder ClammyLAUGHnboUtil and the file ClammyoUtil.exe still both being present in Program Files (x86).

Here is the VirusTotal link to the analysis of the .exe : https://www.virustotal.com/gui/file/d07a642dab3be5f01b859168fd4bf46aa1415096ac641fb1559f81d2a7a1d2cf

Thanks!

 

Edited by AdvancedSetup
Corrected font issue
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Please save the attached FIXLIST file to the same location as the Farbar FRST program.

Then run the Farbar program with admin rights and click the FIX button

It should clean up and remove that folder and restart the computer.

When done, post back the FIXLOG.txt file.

fixlist.txt

It's 1 AM for me so I'll check back on you tomorrow

Thanks

 

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