Possible false positive

[Steve491]

Hi, I got a message on my computer when trying to access the site: www.sobeys.com (it's a grocery website) that malwarebytes was blocking the site due to a risk of it being a phishing site. I thought it was pretty un-usual but I thought I'd double check here whether or not it is a false positive.

[Porthos]

6 minutes ago, Steve491 said:

I got a message on my computer when trying to access the site: www.sobeys.com (it's a grocery website)

Do you have a screenshot of the block?

[Steve491]

Unfortunately, I don't. 

[BjelakovicL]

Hi,

I'm not able to replicate the block. We would need a log or a screenshot of the block to investigate further.

[Steve491]

My apologies, I should've mentioned that it was blocked by the Malwarebytes Browser Guard Firefox extension. I was able to access the website without an issue on another computer with the Malwarebytes Browser Guard extension on Chrome and Microsoft Edge. I'm not sure if that matters.

I'm not sure how to get a log from the browser guard.

 

[Porthos]

@Steve491 What version of BrowserGuard do you have on Firefox? The current is below.

[Steve491]

I checked and it's version 2.6.10. I even pressed the "Check for database updates" button and it said it was up to date.

[Porthos]

Are you still having blocks? If so what are you doing to trigger it? Just browsing or logging in to an account?

Also, Why did you create a new account on the forum?

[Steve491]

I haven't accessed the website on that computer since I got the initial message. When I initially got the message, I was just browsing and trying to access the website not logging into an account. 

Sorry, I created an account yesterday because I didn't realize my older one would still be active as I haven't used it in a long time.

[Porthos]

Try visiting the site and if blocked, grab a screenshot, please.

[AdvancedSetup]

If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually.

• Click on the extension icon
• Click the Kebab Menu -> then Support
• Click the Check for database updates button
• If still having an issue then click Factory Reset, Restart the Browser, and check for Database Updates again

 

 

 

 

 

 

 

[Steve491]

I tried accessing the site again on the affected computer and everything works fine now, no block. 

Thanks for all your help, I hope I didn't waste too much time.