Website cache data is not being cleared

[NewTricks]

About 3 weeks ago,I noticed that when I used the Privacy and Security tab to clear cookies, website cache data, that 4.6 MB is routinely left in the website cache.. Before that, it consistently showed 0 MB.

My daily method after browsing for specific subjects is to immediately clear History, then go to Settings, the Privacy/ Security Tab and clear cookies, website cache using the Clear button. Now something is happening to prevent that.

Is it possible to diagnose?

Thank you.

[AdvancedSetup]

LOGS, LOGS, LOGS

Yes, I'm sure we can probably figure out something for you

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

[NewTricks]

Thanks for your time @AdvancedSetup

 

mbst-grab-results.zip

Edited September 21, 2023 by NewTricks

[Porthos]

Your file did not attach. @NewTricks

[NewTricks]

Sorry, forgive me. I saw I left some things open on the desktop and redid the logs.

[NewTricks]

Updated results (I edited a previous post)
Thank you @Porthos

mbst-grab-results.zip

[AdvancedSetup]

Please follow the steps below @NewTricks

[ 1 ]

Your current DNS Servers:  192.168.1.1

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

[ 2 ]

Please create a NEW System Restore Point

Turn On or Off System Protection for Drives in Windows 11
https://www.elevenforum.com/t/turn-on-or-off-system-protection-for-drives-in-windows-11.3598/

Create System Restore Point in Windows 11
https://www.elevenforum.com/t/create-system-restore-point-in-windows-11.3602/

 

[ 3 ]

Are you using Microsoft OneDrive ?

Task: {0F8A882C-0BE0-441E-B94B-2845DD541507} - System32\Tasks\OneDrive Per-Machine Standalone Update Task => C:\Program Files\Microsoft OneDrive\OneDriveStandaloneUpdater.exe [4130320 2023-09-19] (Microsoft Corporation -> Microsoft Corporation)
Task: {8A67E093-2F35-47C8-BF20-19ADF744896D} - System32\Tasks\OneDrive Reporting Task-S-1-5-21-788244742-91691094-637273641-1001 => C:\Program Files\Microsoft OneDrive\OneDriveStandaloneUpdater.exe [4130320 2023-09-19] (Microsoft Corporation -> Microsoft Corporation)

S3 OneDrive Updater Service; C:\Program Files\Microsoft OneDrive\23.180.0828.0001\OneDriveUpdaterService.exe [3855376 2023-09-19] (Microsoft Corporation -> Microsoft Corporation)

 

 

 

[NewTricks]

Thank you for the steps. Office 365 uses Microsoft OneDrive and it's bundled into the remote access account I have with the college.

I am not confident I'll make it all the way through, but I will do my best and check back if/when I get stuck.

[NewTricks]

Am I in the right place? I really don't want to go into router settings, but if that's the best way, I will try to do that. I get the main idea from the video, but he's using Win10, I have 11 and the network icon on my taskbar does not show those options.

[AdvancedSetup]

Yes, that is the right location for Windows 11 (not my favorite method but that's what the overlords at Microsoft have decided home users should use)

I have to run an errand so will be back a bit later to assist.

Make that change and restart the computer please

Get me a new set of logs for review

 

[NewTricks]

Am restarting now thanks.

[NewTricks]

I only changed the server settings, didn't do the rest yet. Here's what I could see of the settings before the restart, in case I screwed up.

mbst-grab-results.zip

[AdvancedSetup]

The log did not show a NEW Restore Point being created manuallly

Please run the following

 

Please download Farbar Recovery Scan Tool and save it to your desktop. Or if you still have the Farbar program you can use that

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[NewTricks]

I created a restore point (unfortunately) after the log. I'm done for the evening now, aside from using my phone. 

Tomorrow, I'll follow up with Farbar. Today was bi-monthly scan/backup day. If what I'll be doing tomorrow negates that, let me know & I'll repeat. 

Thanks. 

[AdvancedSetup]

Great, now that you have a Full backup, please run the following when you're able to

 

 

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\SNAFU\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[NewTricks]

3rd edit: 🙃 still upbeat, it's gonna happen.

Will repeat for a different better result. Nope, same result. The FRST.txt and Addition.txt are both together in my download loader. (today) The exe file is in downloads (yesterday)

When I try to run that FIX, a message says the fixlist.txt should be in the same folder/director the tool is located.

I see that FRST and addition are only the beginning. Then I have to FIX, and attach that log. Where am I going off track here?

Thanks

 

FRST.txt Addition.txt

Edited September 22, 2023 by NewTricks
now confused

[AdvancedSetup]

Let me send you a PM

 

[NewTricks]

Thanks for the "how to" demonstration. I also have a .txt file on my desktop "Log-Clear-Browser.Cache."

Fixlog.txt

[AdvancedSetup]

Please upload the file "Log-Clear-Browser.Cache.txt"

Then test the browser cleaning and see if you still have the same issue or not and let me know.

 

[NewTricks]

I restarted the computer after the fix ran, three times and the issue is solved. Zero in cache. I marked your response with the Fixlist.txt as the solution.

 

Log-Clear-BrowserCache.txt

Edited September 22, 2023 by NewTricks

[AdvancedSetup]

Great. That looks good.

You should be all set now and can remove those programs now if wanted.

I'll go ahead and close this topic now as you already follow most of the advice I normally provide.

Have a great weekend

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you