SPLASHTOP RELAY Server being blocked, please white-list?

[guruuno]

Validated with Splashtop, this needs to be addressed with a false positive fix or however it is resolved.

Thank you. Please whitelist connection to *.relay.splashtop.com. This is for Splashtop remote connection
(02:23:26 PM) ME: So, to be clear, the IP is valid/Splashtop and not a compromise?
(02:24:47 PM) Steffi - Splashtop : Yes, this is our IP. We use dynamic ip so the digits will change from time to time but the domain remain the same

 

However, *.relay.splashtop cannot be manually added into anything, only individual IP addresses.

Splashtop support says they will send me a IP list, but is it not easier for Malwarebytes to do it on your end (white-list it)?

 

[Porthos]

While waiting for staff to respond, You can do the following.

Allow an application to connect to the Internet

To prevent Malwarebytes for Windows from blocking an application you trust, add the application executable.

1. Click Allow an application to connect to the Internet.
2. To find the application, click Browse.
3. Select the application executable you want to add, then click Open.
4. Click Done to confirm your changes.

Edited September 13, 2023 by Porthos

[TeMerc]

1 hour ago, guruuno said:

Validated with Splashtop, this needs to be addressed with a false positive fix or however it is resolved.

Thank you. Please whitelist connection to *.relay.splashtop.com. This is for Splashtop remote connection
(02:23:26 PM) ME: So, to be clear, the IP is valid/Splashtop and not a compromise?
(02:24:47 PM) Steffi - Splashtop : Yes, this is our IP. We use dynamic ip so the digits will change from time to time but the domain remain the same

 

However, *.relay.splashtop cannot be manually added into anything, only individual IP addresses.

Splashtop support says they will send me a IP list, but is it not easier for Malwarebytes to do it on your end (white-list it)?

 

Hello, thanks for bringing this to our attention. We've reviewed the data from the site again and have determined it no longer warrants being blocked so we've disabled the block in our database. 

Removal should be reflected in the next database update going out in a few hours or so.