RTP Detection

[miken88]

I am getting spammed with notifications from MalwareBytes,  I have attached the log files for the two notifications I keep receiving.

 

adware.hijacker.txt compromise.txt

[Maurice Naggar]

Hello  

I will guide you along on looking for remaining malware. Let us keep these principles as we go along.

• Removing malware can be unpredictable and quite involved. 
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

The "Block" notice (s) are keeping the machine safe from  further harm.

Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

 
I will custom guide you. We will be doing several things, over a few different passes. Please have lots of patience.
This next part is just the next pass. It will not take a whole lot of time. It should be under 15 minutes or even less.
Just only do this, and report back with the log, and kindly, please, wait for next reply from me.

Let's do one special run  with Malwarebytes Adwcleaner. 

 

It will not take much time, Read over all lines before starting so that you have a good understanding of the whole method. Take your time and go careful. I ant to make sure you select all of what I list below - before- pressing the "scan" button.

 

First download & save it

guide & download link

 

Then go to where the EXE file is saved. Start Adwcleaner.  Do not rush. There are a few first choices to set as I have listed below.

 

Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.

 

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window

by clicking their button to the far-right for ON status

Delete IFEO keys
Delete tracing keys
Delete Prefetch files
Reset Proxy
Reset IE Policies
Reset Chrome policies
Reset Winsock
Reset HOSTS file

 

 

 

ONLY after you have set the selections above ....only after that .....

Now On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

 

 

 

This can take several minutes.

When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button To remove what it found.

 

AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean.

Click on the “Continue” button to finish the removal process.  IF nothing at all was flagged, look on the last displayed-screen and click on the button "Run Basic Repair"

 

 

Guide article

 

Attach the clean log from Adwcleaner when all completed. There is much more to do even after this.

[miken88]

Thank you for the support.  Attached log here.

AdwCleaner[C00].txt

[Maurice Naggar]

Hi. I would like a report set for review. This is a report only.

Please download MALWAREBYTES MBST Support Tool
Be sure it is SAVEd.

Do a RIGHT-click on mb-support-1.9.2.9nn,exe & select "Run as administrator" and reply YES and ALLOW it to proceed.

click Advanced >>> then Gather Logs

Have patience till the run has finished. It may take several minutes to fully generate the report.
Attach the mbst-grab-results.zip from the Desktop to your reply..

[miken88]

mbst-grab-results.zipPFA

 

[Maurice Naggar]

Hello, Please run the following custom script. Read all of this before you start. The meaning of the "Fix button" operation here is just to run a custom script just for this particular machine.

NOTE-1:  This custom fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will attempt to clear Cache files of web browsers.  It will attempt to clear temporary file areas. It rebuilds the Winsock .It will attempt to remove a scheduled task for the rogue ChromsteraUpdater. Depending on the speed of your computer this fix may take 50-55 minutes or more.

Please Close all open work before you actually do begin this run.

Farbar  FRSTENGLISH program location:   Downloads folder. The tool is already on system. That is what we will use.

Please download the attached fixlist.txt file and save it to Downloads

Fixlist.txt <- < - - - -

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

Right-click with your mouse on  FRSTENGLISH and select "Run as Administrator" and reply Yes and allow it to proceed when prompted. That is important.

next, press the Fix button just once and wait.

You will see a green-color scroll display while FRST is running.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

NOTICE: For potential outside readers,  This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause harm.

NEXT after that run has completed.

1. Press & hold  the Windows key on keyboard & then tap the R key   to open the Run box-window.
2. Type

appwiz.cpl

and tap Enter.
The Programs and Features window will appear.   Locate on the list "Chromstera Browser".

Do a right-click on it.  Then choose Uninstall.   Let it proceed.

Exit Programs and Features, when done.
Now do a Windows Restart.
Chromstera Browser is a rogue hijacker.

[miken88]

I followed all steps but when attempting to uninstall i get this message

[Maurice Naggar]

Hello. You did not mention whether you ran the custom Fixlist I posted before. If you did not run that, Do do that and then attach the Fixlog.txt report. I am needing to see that report log.

[AdvancedSetup]

Hello @miken88

How are things going now?

Please post a status update when you have a moment

Thanks

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks