PLEASE HELP! CAN'T GET RID OF ANTIVIRUS PRO!

[nbubna]

Hello.. I've been trying for the past 12 hours to get this crap off my computer but to no avail. Tried using Malwarebytes, SUPERantispyware, etc. but nothing. Can't restart in safe mode either. I was able to get a hijackthis log... can someone please provide directions on what I should do next? I'm not a techie by any means, so dumbed down instructions would be awesome .. thanks! here's the log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:38:56 AM, on 11/9/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\WINDOWS\Explorer.EXE

c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

c:\Program Files\Common Files\Symantec Shared\ccProxy.exe

C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\Program Files\Vongo\VongoService.exe

C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\HP\QuickPlay\QPService.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe

C:\Program Files\Google\Google Talk\googletalk.exe

C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\DOCUME~1\hptest\LOCALS~1\Temp\install.exe

C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe

C:\WINDOWS\system32\rundll32.exe

C:\Documents and Settings\All Users\Desktop\New Folder\SUPERAntiSpyware.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Vongo\Tray.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe

c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop

O1 - Hosts: ::1 localhost

O1 - Hosts: 91.212.127.227 winsecure2009.microsoft.com

O1 - Hosts: 91.212.127.227 winsecure2009.com

O1 - Hosts: 91.212.127.227 www.winsecure2009.com

O2 - BHO: (no name) - {A45A4B15-23F2-42AD-F4E4-00AAC39C0004} - (no file)

O2 - BHO: BHO - {B6D223F6-C185-49a2-BA7E-A03E84744702} - C:\WINDOWS\system32\iehelper.dll

O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe

O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [iS CfgWiz] c:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"

O4 - HKLM\..\Run: [sSC_UserPrompt] "c:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe

O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe

O4 - HKLM\..\Run: [Reminder] C:\Windows\CREATOR\Remind_XP.exe

O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [calc] rundll32.exe C:\WINDOWS\system32\calc.dll,_IWMPEvents@0

O4 - HKLM\..\Run: [uanccpyu] C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Documents and Settings\hptest\Desktop\New Folder\Malwarebytes' Anti-Malware\fdsdfgsd.exe" /runcleanupscript

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [calc] rundll32.exe C:\DOCUME~1\hptest\ntuser.dll,_IWMPEvents@0

O4 - HKCU\..\Run: [Yjafosi8kdf98winmdkmnkmfnwe] C:\DOCUME~1\hptest\LOCALS~1\Temp\install.exe

O4 - HKCU\..\Run: [uanccpyu] C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe

O4 - HKCU\..\Run: [fontatmgfx] rundll32.exe "C:\Documents and Settings\hptest\Local Settings\Application Data\fontatmgfx\fontatmgfx.dll", DllInit

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Documents and Settings\All Users\Desktop\New Folder\SUPERAntiSpyware.exe

O4 - HKCU\..\Run: [backUp Windows 2009] C:\DOCUME~1\hptest\LOCALS~1\Temp\wcy4qtwbi.exe

O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')

O4 - Startup: scandisk.lnk = ?

O4 - Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop

O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab

O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{AAF8B388-ADAB-4E49-97B4-904A1323E65F}: NameServer = 77.74.48.113

O17 - HKLM\System\CCS\Services\Tcpip\..\{B5ADCFB9-4183-46FA-9754-732AA596D3BA}: NameServer = 77.74.48.113

O18 - Filter hijack: text/html - {9f20ca69-b9d8-489f-a421-ba0bb5d0bef8} - C:\WINDOWS\batmeter16.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Documents and Settings\All Users\Desktop\New Folder\SASWINLO.dll

O21 - SSODL: yakipopaz - {d6909318-75f7-4587-ae5e-9a26491e8d68} - c:\windows\system32\honayoto.dll (file missing)

O22 - SharedTaskScheduler: tokatiluy - {d6909318-75f7-4587-ae5e-9a26491e8d68} - c:\windows\system32\honayoto.dll (file missing)

O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe

O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe

--

End of file - 12678 bytes

[nbubna]

Anyone?

[kritter]

Not helping but sympathizing....

I've got the same problem. Nothing is working. Driving me mad!

Post an eventual solution if you don't mind?

[kahdah]

Hello nbubna

Welcome to Malwarebytes.

=====================

• Download OTL to your desktop.
  
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Under the Standard Registry box change it to All.
  
• Check the boxes beside LOP Check and Purity Check.
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTListIt2.
    
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
    

===========

Download This file. Note its name and save it to your root folder, such as C:\.

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  
• Click on this link to see a list of programs that should be disabled.
  
• Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  
• Allow the driver to load if asked.
  
• You may be prompted to scan immediately if it detects rootkit activity.
  
• If you are prompted to scan your system click "Yes" to begin the scan.
  
• If not prompted, click the "Rootkit/Malware" tab.
  
• On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  
• Select all drives that are connected to your system to be scanned.
  
• Click the Scan button to begin. (Please be patient as it can take some time to complete)
  
• When the scan is finished, click Save to save the scan results to your Desktop.
  
• Save the file as Results.log and copy/paste the contents in your next reply.
  
• Exit the program and re-enable all active protection when done.
  

[tinsoldier]

I've been dealing with this on my in-laws computer this week and I think I've got it mostly taken care of. I still can't get it to start in safe mode so I am working on resolving that now. Anyway, the file that you need to look for is this:

C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe

I had a similar file but mine was named oeensysguard.exe and it was in a folder called "iyhhck". I deleted my file and I haven't had the virus pop up since.

You'll also need to look in your Windows folder and find a folder called Prefetch, in there should be a file with the same name "jdmqsysguard" with some other numbers and letters after it. Delete this too. My file was named "OEENSYSGUARD.EXE-13BF3E6D.pf"

I am still trying to clean up the registry but getting rid of those 2 files made it so that I could actually get around on the computer without things popping up all the time.

[kahdah]

This thread is not a community thread it is only for one person not three.

Tinsoldier and kritter if you need help then you can start a new thread do not post in other people's topics.

nbubna if you can get the logs I am asking for then I can help with this infection.