MB Browser Guard for FF v2.6.9 Displays Duplicate Monthly Summaries

[lmacri]

My Malwarebytes Browser Guard for Firefox extension updated to v2.6.9 yesterday (31-Aug-2023) and a few minutes after I opened my Firefox v117.0.0 browser today I saw duplicate pop-ups displaying the monthly summary.  Each pop-up had to be closed separately (i.e., clicking the "x" on one pop-up did not close both).

 

I am relatively certain that I had previously disabled the display of monthly summaries in my MB Browser Guard for FF settings but when I checked today that setting appears to have been RE-ENABLED.

I checked my Malwarebytes Premium v4.6.1.280-1.0.2117 settings and Notifications | Show a Monthly Security Summary remains DISABLED.

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Note that I launched my MS Edge v116.0.1938.62 browser today, which has Malwarebytes Browser Guard for Chrome v2.6.9 (installed from the Chrome Web Store), and no monthly summary was displayed.  I confirmed that Settings | Notifications | Monthly Summary remained DISABLED in that MS Edge extension.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3324  * Microsoft Defender v4.18.23070.1004-1.1.23080.1005 * Malwarebytes Premium v4.6.1.280-1.0.2117 * Macrium Reflect Free v8.0.7279 * Firefox v117.0.0 * Malwarebytes Browser Guard for FF v2.6.9 * uBlock Origin for FF v1.51.0

[lmacri]

Just a status update to report that I did not see duplicate monthly summaries this month, but a pop-up showing my monthly summary did unexpectedly appear in my Firefox browser today (01-Oct-2023), and when I checked my MB Browser Guard for FF v2.6.10 settings it showed that notifications for my monthly summary had re-enabled itself again (see images below).

My Malwarebytes Premium v4.6.3 setting at Settings (gear icon) Notifications | Show a Monthly Security Summary remains DISABLED.

When the next update for MB Browser Guard for FF is released I'll try to remember to check if this settings is automatically turned on after each update.  I know that there have been a few bug fixes pushed out this past month to improve interactions between Malwarebytes Premium and MB Browser Guard, so perhaps one of these bug fixes reset the settings in my MB Browser Guard for FF extension back to their defaults.

Note that this glitch did not occur with MB Browser Guard for Chrome v2.6.10 . I opened MS Edge v17.0.2045.47 today and no monthly summary appeared and the MB Browser Guard for Chrome option at Settings (gear icon) | Notifications | Monthly Summary remains disabled, which is what I observed last month in my 01-Sep-2023 post <above>.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Microsoft Defender v4.18.23080.2006-1.1.23080.2005 * Malwarebytes Premium v4.6.3.282-1.0.2158 * Macrium Reflect Free v8.0.7279 * Firefox v118.0.1 * Malwarebytes Browser Guard for FF v2.6.10 * uBlock Origin v1.52.2

[1PW]

Hello @lmacri and welcome back:

Before the MBG team weighs in on your topic, please open that computer's Firefox MBG extension, then to the Support screen and try a “Factory reset” followed soon by a “Check for database updates”. Then, restart Firefox (hopefully that system has v118.0.1 now, a critical update).

See if the issue is still present and reply to this topic with its status.

HTH

Reference: https://content.invisioncic.com/Mmalware/monthly_2023_07/Browser-Guard-Reset-02-image-018381.jpg.94908c8f3129174aeaeff1cb49b0f466.jpg

Edited October 1, 2023 by 1PW

[lmacri]

2 hours ago, 1PW said:

Before the MBG team weighs in on your topic, please open that computer's Firefox MBG extension, then to the Support screen and try a “Factory reset” followed soon by a “Check for database updates”...

Hi 1PW:

Am I correct that a factory reset will remove all my custom settings, including sites I've whitelisted in the Allow List?  If so I'll just wait until the next MB Browser Guard for FF update is released to see if it re-enables my Monthly Summary notification setting.  If that setting does eventually re-enable itself again then I'll go ahead with the factory reset.

Regardless, I wouldn't be able to tell you today if a factory reset and check for database updates in MB Browser Guard for FF fixed the problem because I'll have to wait until 01-Nov-2023 to see if the Monthly Summary pops up again.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Microsoft Defender v4.18.23080.2006-1.1.23080.2005 * Malwarebytes Premium v4.6.3.282-1.0.2158 * Macrium Reflect Free v8.0.7279 * Firefox v118.0.1 * Malwarebytes Browser Guard for FF v2.6.10 * uBlock Origin v1.52.2

[Porthos]

I always turn off the summary as I believe it is just another marketing tactic to "encourage" non-premium users to buy Malwarebytes.

[lmacri]

12 minutes ago, Porthos said:

I always turn off the summary as I believe it is just another marketing tactic to "encourage" non-premium users to buy Malwarebytes.

Hi Porthos:

I agree.  My problem is that I keep turning OFF the option at Settings (gear icon) | Notifications | Monthly Summary in MB Browser Guard for FF and it keeps turning itself back ON.  I don't know if this happens when the extension automatically updates, but as a result I see the unwanted monthly summary pop-up in my default Firefox browser on the 1st day of the month.

As I noted in previous posts, this doesn't happen with the MB Browser Guard for Chrome extension that is installed in my MS Edge browser.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Microsoft Defender v4.18.23080.2006-1.1.23080.2005 * Malwarebytes Premium v4.6.3.282-1.0.2158 * Macrium Reflect Free v8.0.7279 * Firefox v118.0.1 * Malwarebytes Browser Guard for FF v2.6.10 * uBlock Origin v1.52.2

[Porthos]

3 minutes ago, lmacri said:

My problem is that I keep turning OFF the option at Settings (gear icon) | Notifications | Monthly Summary

I also have it off in Malwarebytes Premium as well.

4 hours ago, lmacri said:

all my custom settings, including sites I've whitelisted in the Allow List?

Have you exported them so they can be restored after a factory reset?

[lmacri]

9 hours ago, lmacri said:

... My Malwarebytes Premium v4.6.3 setting at Settings (gear icon) Notifications | Show a Monthly Security Summary remains DISABLED....

1 hour ago, Porthos said:

I also have it off in Malwarebytes Premium as well...

Hi Porthos:

I already stated today that setting was OFF in Malwarebytes Premium in my previous post <above>.

1 hour ago, Porthos said:

.... Have you exported them so they can be restored after a factory reset?

As I said before, I'll do a factory reset and update of MB Browser Guard for FF as 1PW suggested next month if the problem returns and the monthly summary appears in Firefox again, but thanks for the reminder.

If no one else is seeing their MB Browser Guard for FF settings reset to their defaults after the extension is updated then it's probably just an odd glitch on my system.  I don't expect Malwarebytes to do anything about it if it's not a widespread / reproducible issue for other users.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Microsoft Defender v4.18.23080.2006-1.1.23080.2005 * Malwarebytes Premium v4.6.3.282-1.0.2158 * Macrium Reflect Free v8.0.7279 * Firefox v118.0.1 * Malwarebytes Browser Guard for FF v2.6.10 * uBlock Origin v1.52.2

Edited October 1, 2023 by lmacri

[AdvancedSetup]

Malwarebytes Browser Guard Reset https://forums.malwarebytes.com/topic/300058-malwarebytes-browser-guard-reset/

Malwarebytes Browser Guard Reset

https://www.malwarebytes.com/browserguard

 

If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually.

• Click on the extension icon
• Click the Kebab Menu -> then Support
• Click the Check for database updates button
• If still having an issue then click Factory Reset, Restart the Browser, and check for Database Updates again