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[ RESOLVED ] Notifications not showing?

SecurityNut1
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SecurityNut1

SecurityNut1

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I use Windows defender RTP and MWBs premium RTP together to avoid defender flagging the registry responsible for turning defender off. Everything has run somewhat smoothly, but I noticed that MWBs does not give me notifications since I made the switch to both RTPs. For example, if I do a quick scan and close out of the app, the notification does not appear when the quick scan is finished. Windows defender's notifications seem to work fine, and MWBs itself still works fine as well. It still blocks things like normal, it just won't notify me. Is this normal if MWBs isn't registered in the security center, and if not then how do I fix this issue? I managed to fix it once by messing with the settings, but now it appears like messing with the settings no longer works. Thank you! 

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
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-The Malwarebytes Forum Team

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Porthos

Porthos

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Posted
1 minute ago, SecurityNut1 said:

That setting is off. (Grayed out)

 

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

     

Thank you

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Porthos

Porthos

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@SecurityNut1 Nothing sticks out to me. I can only suggest a clean install.

Let's use the same support tool and do a clean uninstall and reinstall.

Please close all browsers and programs before running the tool.

Please say no and close the X button on the top right for Privacy.

Turn off the register with the security center in Malwarebytes when done installing.

Restart the computer for good measure as well

 

image.png.f89066dd51c31179b8bd1fb18f664252.png
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SecurityNut1

SecurityNut1

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Hi! I apologize for the delay. I'll do that as soon as I can, but I have two questions before I begin...

firstly, is FRSTEnglish also apart of the MWB support tool?

second, should I use the clean tool currently? I noticed that neither MWBs on this device nor my other device seem to be able to properly update. It will eventually stop at around 20% before saying it was unable to complete. My MWBs is 4.6.0. I am unaware of the servers have experiencing difficulty right now, but I'm curious if it will impact my reinstallation.

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Porthos

Porthos

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Posted
16 minutes ago, SecurityNut1 said:

is FRSTEnglish also apart of the MWB support tool?

Yes

18 minutes ago, SecurityNut1 said:

I noticed that neither MWBs on this device nor my other device seem to be able to properly update. It will eventually stop at around 20% before saying it was unable to complete.

This topic started with Do not get a notification after a scan. Now it went in another direction.

What version of MB and what kind of devices are the others?

 

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SecurityNut1

SecurityNut1

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Hi! I'm sorry for the confusion! I never got any notifications relating to the updates for my windows 11 machine. I checked for updates manually because I noticed that the "checking for updates" section of a quick scan (I was checking to see if the notifications would pop up at all) took longer than usual and did not change the version of MWBs version. Both MWBs are 4.6.0. The one that does not give me notifications (such as when a scan is finished and the results) is windows 11 while the other device is windows 10. The windows 10 device's notifications work perfectly fine. I only asked because I was concerned an issue with getting updates may halt the reinstallation process of MWBs. If you do not see any issues, then I can try and using the clean option now in the support tool. Once again, I apologize for any confusion. 

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