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Multiple BSODs, Memory or USB Port or Win.Explorer or overheating problem/s


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I know these logs will tell you pretty much everything, but a bit of 'context':
Yes, I'm still running Windows 7.  Yes, it is 'behind' on several updates, including, I think, a couple of pretty important ones.  I've tried a few times to get to where I can install all updates, but nothing's worked so far.

Let's backup--the System was running fine until I started getting the BSOD--frequently--beginning in late Spring.  That didn't start until I'd been trying to backup my files to an older, external HDD.  It randomly failed (Windows Backup didn't work at all).  At the time, it seemed to be linked to a USB problem.
Anyway, the BSODs are usually a KERNEL_DATA_INPAGE_ERROR (STOP: 0x0000007A).  I can't think of anything I changed around that time, except:

  • attempting the backups
  • I started using a Laptop Cooling Stand (plugged into a USB port) because the laptop had been running hot (a stop-gap step until I can buy & install a new fan).
    The stand's Fan has already stopped working.
  • I bought an Asus brand (same as laptop) Bluetooth dongle (plugs into USB port), which never worked, and I haven't gotten back to fixing/troubleshooting it.

The problems seem to revolve around:

  • one or more of the USB ports,
  • the laptop getting overheated,
  • when I stream certain things (live TV), which seems to cause overheating,
  • a problem w/ Windows Explorer and/or the Memory.

Recently, the COM Surrogate program...was part of some problem that forced a shutdown.
Then today the System kept locking up when I tried to access a folder with pics & vids that has been a problem for awhile.  I decided something was probably corrupt in that folder, and tried running a couple scans (Malwarebytes, then AdwCleaner).  The System started running VERY slow.  Mbytes found 1 PUP, which was quarantined (DriverMax).
AdwCleaner found 9 PUPs, and when it tried to quarantine them, it tossed up a BSOD of BAD_POOL_CALLER (STOP: 0xooooooC2).  The System had been randomly locking up and shutting down before that (after I started trying to clean out that problematic folder).

So I finally came to ask for some expert help.
I have very little money, and can't buy a new System (or pay to upgrade Windows, and, I don't WANT an upgrade, I'd rather move to Lynux if I could figure that out).  When I'm done trying to repair the money-pit of a house I was forced into, I was going to buy a new SSD (although the original drive still has plenty of room), and probably a bit more Memory.  Again, I'm hoping those will get me 9-12 more months before I have to find the money for something newer.

TIA for the help!

Mbytes.Scan.SUMMARY_8-13-23_4.55pm.txt Mbytes.Scan_8.13.23_8.57pm.txt FRST.txt Addition.txt

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Hello @JORDAN8 and welcome back:

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.  WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted.

Thank you.

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Hello @JORDAN8:

Thank you for the MBST-Grab archive. Unfortunately, the recent runs of FRST.exe are corrupt and the most recent was incomplete.

Please try the following:

  1. Delete any/all copies of mb-support-1.9.1.977.exe
  2. Restart that computer's Windows 7 SP1
  3. Restarting at step 1, please follow my first post's instruction list again.

Thank you.

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Okay.  I deleted the one I knew about, then searched for *mb-support* (C: drive, all time).  It found 3 more:  mb-support-log.txt, mb-support.exe, mb-support.exe.Config in the Users\me\AppData\Local\Temp\mwb39EC.tmp\ folder.  I deleted those 3 as well.  I did a complete Shut-down.  Then used a browser to download the MBST again (to the desktop).  Closed EVERYTHING and ran the Tool.  I had noticed the first time that the FRST portion seemed to take a long time.  It seemed to take awhile again…~10 minutes (didn't watch the 1st time to know how long).  I ran only "Gather Logs" (I did leave "Anonymously help the community..." checked).

Well, this was weird.  I clicked to attach the zip file ("choose files...") and it didn't show on the desktop.  When I…"physically" went to the desktop (put it on the screen)…I could see it.  I looked in Windows Explorer, and it didn't show as being on the desktop there, either.  So I partial-minimized the browser window, and dragged the file to attach it.

 

mbst-grab-results.zip

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  • Root Admin

Hello  and  :welcome:    @JORDAN8

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
  • Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections.
  • If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

 

First things first

Do you have a backup of your data to an external drive in case this hard drive is failing?
Do you have a NEW fresh System Restore Point created?

 

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Hi - I need to check a few things on the list (e.g., I don't think I'm running antivirus unless Malwarebytes got something running, or Defender turned itself on).
But, to your first 2 questions:
NO.  That was part of what made me start looking at things.  I couldn't get a full back-up done of my files.  I've gotten parts of them moved, at different times.  I wanted to set up some sort of auto-backup, but the Windows Backup program wouldn't work at all.
NO.  I tried to use one a month or so ago, and there weren't ANY.  I tried to create one, but it wouldn't work.
I thought one of the scans I just did here made a Restore Point.  I just looked, and there are still None.
Oh, I found Windows Defender in the Control Panel, but...how do I turn it off?

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image.png.d9b592ea0021c5a68b7529973d9dd52b.png   ???  I copied one folder to an external drive a few nights ago.  Is this still from when I tried to use Windows Backup?

If I click that icon:

image.png.06d33e6917a72ae01c02911536b1f758.png

I disabled the Cannon IJ Network Scanner Selector EX.  I'd delete it, but won't right now.  It started itself when I installed software to use the  printer in this house.

image.png.230b154e2645555c16c186ad1e55626e.png

I don't know what ControlCenter4 is.  I used to keep stuff from infiltrating the system, but...probably when I started trying to get the important MS Updates that'd been missed.

Edited by JORDAN8
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  • Root Admin

Okay, no problem. We'll just have to move forward @JORDAN8

First please start an Admin level command prompt

https://www.isunshare.com/windows-7/run-command-prompt-as-administrator-in-windows-7.html

The copy and past the following into the command prompt and press the Enter key. Then restart the computer.

ECHO Y | CHKDSK C: /F 

The computer should run a Disk Check on reboot. Please don't touch any keys and let it run and complete. It will reboot and then restart Windows

Then, after the reboot again run an elevated Admin command prompt. Then copy and paste the following into the window and press the Enter key.

SFC.EXE  /SCANNOW 

 

Please post back the results of the SFC command once it completes

Thanks

 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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