Jump to content

Coordinator File Problem


Recommended Posts

I had a virus removed by a professional service.  Now my computer locks up or performs strangely a few times a day.  When problems occur I am finding a large "coordinator file", when I use task manager.  After shutting down this file, the computer works fine, but the coordinator file reoccurs and I have trouble again.  What is my best approach to ending this problem?

Link to post
Share on other sites

Hello :welcome: 

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

  • Removing malware can be unpredictable
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.

See if you can do this. Download and save a file named Iexplore.exe from here https://www.bleepingcomputer.com/download/rkill/dl/11/

and once the browser has finished the download, can you RUN that from there.

That Iexplore is another name for the tool known as RKILL by Bleepingcomputer.

 

I would like a report set for review. This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply..

Have Lots and lots of patience. We will be running differents tools and scans over multiple sessions, back and forth.

IF you have a question or some issue comes up, Stop and ask me first. I also ask that you not do any web surfing. and also to not play games online or off of your pc.

Link to post
Share on other sites

Hello @Graydrake Good afternoon. How are you doing ? Requesting status update. And by the way, suggest you keep out of Task Manager. You do not really need it. The report I requested from you IS something truly helpful so that I can guide you forward.

Edited by Maurice Naggar
Link to post
Share on other sites

  • Root Admin

Good day @Graydrake

Pardon me for interjecting, but you may wish to run the MBST tool as requested and allow @Maurice Naggar to assist you.

There are many times that computers though not infected have many issues and Maurice may be able to assist you with ensuring the computer runs well and is safer.

 

To begin, please do the following so that he may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

Link to post
Share on other sites

  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.