Malware Bytes Version 5.0.7+0 Issues

[Chateau]

Three of my Android devices, two Samsung phones and one Fire Tablet that were running Malwarebytes version 3 and working fine with Premium Features until they updated to version 5 from the Play Store. All three lost Premium Features and cannot restore the purchase even though my subscription is valid until December of this year. 

I get the following error when trying to restore the purchase " Restore purchase error, We were unable to restore a purchase for this Google account."

In this state, Malwarebytes is not running and my devices have no protection in so far as I can tell. 

I have an open ticket with support and they have been very responsive and we managed to get one Samsung phone to restore the purchase and regain Premium Features but the other phone and Fire Tablet refuse to restore the purchase and Premium Features no matter what we try.

I am only posting this here for information purposes only to see if others are having similar issues with Malwarebytes version 5.

[AdvancedSetup]

Hello @Chateau

Sorry to hear of the current issues. Please create a support ticket and one of our agents will be happy to assist you.

 

Consumer Support

https://support.malwarebytes.com/hc/en-us/requests/new

 

Thank you

 

[Chateau]

Thanks, I already have a support ticket.

 

[AdvancedSetup]

Customer has created a support ticket for this issue. I will go ahead then and close this topic.

Please follow up with Support.

Thank you again