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Malware popup doesn't go away...again


Go to solution Solved by Maurice Naggar,

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Hello :welcome: 

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

  • Allow me some time to review your reports.
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.
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For Your Information:

The Block events are about Outbound attempts to reach IP 62.182.156.148

The Block notices from Malwarebytes web protection do mean that Malwarebytes is keeping your pc safe from potential harm.
A block notice is an advisory of the "block".
A "malicious website blocked" is entirely different from a "malware detected" event.

The website  Block message indicates that a potential risk was blocked by the malicious website protection.
The Malwarebytes web protection, by default, will always show each IP block occurrence.
The Malwarebytes Web-protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.
 
Incoming block notice can be ignored, the Malwarebytes real-time protection is blocking the threat and there is nothing more that can be done.
On Outbound blocks, any attempted connection was stopped.
 
No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).
 A browser is not required to be running, just an active Internet connection with processes running,
such as Instant messenger clients, DISCORD, or Instagram, SKYPE or Peer-to-peer software, to trigger these alerts.

These are also triggered by banner ads running on websites which is the most common form of alert.

ACTION item for now

first thing to cover is to systematically power down all your system, and recyle your router, and then power on in order.
It is now a very good idea to reset the router for the internet connection service.  
First, shutdown windows and be sure the power is OFF.

now, Unplug the power plug to the Modem and the Router. Wait for about 2 minutes, please.

now, Plug the power into just the Modem (unless you have a modem/router combo) When all the lights come up, plug in the power to the Router (unless combo of course)

Now, power on the computer and get Windows restarted.   One Windows system at a time.

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Next actions after the ones above.
Take these actions so that Windows 11 is set to show all hidden files and folders.
Open File Explorer from the taskbar.

Select View > Show > Hidden items.

Select View → Show → File name extensions

(   2   )


Next first step, is to "Turn OFF ( to DISABLE) the "fast starup" of Windows 11
See https://www.windowscentral.com/software-apps/windows-11/how-to-enable-or-disable-fast-startup-on-windows-11

When that is done, be sure to do ( from Start menu) one Power >> Shutdown >> Restart.
Having "fast startup" can complicate our efforts to fix problems.

(   3   )


Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

>

(   4   )


Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts
See this link
Make sure you de-select anything like a wallpaper display add-on, as well.

(   5   )


Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it
guide & download link

Then be sure to close all web browsers after the download & before launching the tool.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

Guide article

Attach the clean log from Adwcleaner when all completed.

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This is next step after the Completion of the Adwcleaner run

Please run the following custom script. Read all of this before you start. 

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will remove 2 malwares. It will attempt to run scans with Microsoft Defender antivirus. It will attempt to clear Cache files of web browsers.  It will attempt to clear temporary file areas. Depending on the speed of your computer this fix may take 50-55 minutes or more.

Please Close all open work before you actually do begin this run.

Farbar  FRSTENGLISH program location:   Downloads folder. The tool is already on system. That is what we will use.

Please download the attached fixlist.txt file and save it to Downloads

Fixlist.txt <- < - - - -

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

Right-click with your mouse on  FRSTENGLISH and select "Run as Administraor" and reply Yes and allow it to proceed when prompted. That is important.

next, press the Fix button just once and wait.

You will see a green-color scroll display while FRST is running.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

NOTICE: For potential outside readers,  This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause harm.

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  • 3 weeks later...
  • 2 weeks later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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