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Issue Updating to 4.5.34.278


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I have Malware Bytes om Multiple Systems all are experiencing the same issue. I was having an issue updating from the version before 4.5.34.275 it was 4.5.33.something.  I use the regular manual update by going to Settings-General-Application updates-Check for updates and also tried Settings-About-Check for updates both with the same results.  I run the update and it says "Updating" and then "Malware Bytes is up to date" but the version number still showed 4.5.33.something.  So, I ran the Malware Bytes Support Tool and re installed which updated me to 4.5.34.275 but now I understand that update has been pulled and replaced with 4.5.34.278.  I attempted to update to that version using the same methods as above (Settings-General-Application updates-Check for updates and also tried Settings-About-Check for updates) with the same results.  The update ran and said it was updated but the version number still shows 4.5.34.275 not 4.5.34.278.  This is happening on multiple systems.

Is it safe to use my computer while it is running 4.5.34.275 while we attempt to update it to 4.5.34.278?

Logs attached

Thanks in advance for your help

mbst-grab-results.zip

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

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I do suggest 2 things.

I suggest turning off fast startup in Windows. Then restart.

https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/

Also, turn off the following setting to better protect the computer.

Also, Firefox is out of date as well. Mozilla Firefox 113.0 Current 116.02

image.png.843bbc08c7648cf32d81a4fb51fc8603.png

 

Edited by Porthos
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1 minute ago, JohnW7 said:

So are you saying the latest version is 4.5.34.275?

Actually 257. See how typos happen.

2 minutes ago, JohnW7 said:

If so I am still having an issue with my other systems updating from 4.5.33.something without re installing.

Try restarting the computer then try.

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Thank you for the quick replies.  Much appreciated.  I’m confused.  My system says it is currently running 4.5.34.275.  Is that the most updated version.  Are you saying the system should say 4.5.34.257 and that is the typo.  Am I fully updated?

I tried restarting and trying to update multiple times on all my systems.  It just says “updating” and then “Malware Bytes is up to date but the version still shows as 4.5.33.something.

Thanks again for your help

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5 minutes ago, JohnW7 said:

Are you saying the system should say 4.5.34.257 and that is the typo.

Yes, You just made a typo.

 

5 minutes ago, JohnW7 said:

Am I fully updated?

 

Yes

My system says it is currently running 4.5.34.275.  Is that the most updated version? Yes it is.

image.png.14d5ea72c035e833de720b0833d89e1c.png

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I’m also still on 4.5.33 and unable to update too. Still able to get those definition updates just fine though.

I was planning on waiting a while before making a thread about it, since this sort of thing has happened in the past where they put a pause on version updates for a while.

I also heard that different regions can get updates at different rates, but I may be wrong here.

Edited by Badran
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5 minutes ago, JohnW7 said:

Should “Always Register Malware Bytes in Windows Security Center” be toggled on or off?

I ALWAYS recommend it and I have all my clients as well as myself as well.

Now for my speech about it.

Quote

The reason many of us members are pushing Keeping Defender on is the following.

Malwarebytes does not target script files during a scan... That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc.

It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc.

It also does not target media files;  MP3, WMV, JPG, GIF, etc.

Malwarebytes will block files like these if malicious on execution-only.

And,

Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures.  Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders, and data folders as well as any installed browsers, caches, and temp locations.  This also means that if a threat were active from a non-standard location because Malwarebytes checks all threads and processes in memory, it should still be detected.  The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however, if the threat were executed then Malwarebytes should detect it.  Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades.

An AV will catch the file just by downloading it or just opening a folder with a detected file in it.

For example, you get an email with an infected attachment, Malwarebytes will not even blink until you run it yet Defender will detect it if it is in their database without even actually clicking on it. Remember the list of files Malwarebytes does not target.

Then I will leave you with this.

As good as Malwarebytes is, it is just a layer of protection.

Using a browser that has Ublock Origin and the Malwarebytes Browser guard enabled is also a layer of protection.

Not opening attachments from an email unless you were expecting it from a specific user during a specific time period.

Do not use Torrents. Do not install every free software you find. Do not click links in an unknown email. Go directly to the site listed in the email.

Having a monthly image of your computer on an external drive that is only connected during the backup is actually better than any protective software ever made.

 

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12 minutes ago, JohnW7 said:

So if I turn on “Always register Malware Bytes in Windows Security Center” this also turns on Windows Defender?

Yes, it turns on Defender so it can run alongside Malwarebytes.

13 minutes ago, JohnW7 said:

 What does turning that option on do?

Having it on disables Defender like any other 3rd party AV would.

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  • Root Admin

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

image.png.ced4aa64af4718ab767f579cc39014

 

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article.

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

We are not aware of any currently known issues between Windows Defender and Malwarebytes Premium

 

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Ok. Thanks.  I will do that but I still need help with my original question.  I need to get my systems to update from 4.5.33.272 to the latest version.  The update runs and says update complete but it is still version 4.5.33.272.  Usually after the update runs I get a message saying Malware Bytes needs to reboot, which it does, then the correct version is installed.  The Malware bytes needs to reboot message is not coming up it just says update complete but still has old version installed.  This is happening on multiple systems.  I was able to get some of my systems to the newest version but I had to do a full re install with the Malware Bytes support tool. It seems there other people in the forum with the same issue.

Thanks for your time and help.

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