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Malwarebytes refuses to uninstall and I cannot install a new version.


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Windows 10 here, it wouldn't open. I've tried fully disabling my TinyWall, same thing, I don't know what causes this. Any ideas?

I've tried reinstalling and I noticed services.msc does not show Malwarebyte's service in there.

It wouldn't uninstall, it's just stuck on uninstalling. I tried opening mbuns.exe, same thing. Mbam-clean does nothing but reboot my computer.

I've also tried the support tool, when I click "clean" it just runs mbun.exe and I get the same stuck "uninstalling" white window there:

https://imgur.com/a/9qDIRSb

image.png

Edited by AdvancedSetup
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@Johnnaton

Please do the following so that we may take a closer look at your system.

WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

     

Thank you

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