MBAMService terminated unexpectedly

[jbkellen]

I have been searching the forums for similar issues hoping for a solution but did not find any. There were a couple of threads that discussed this but nothing concrete as to what was the cause.

Here are my details:

OS: Windows XP SP3

Anti-Virus/Firewall: None running at the time

HKLM\System\Setup:

\Device\Harddisk0\DP(2)0x2f10c00-0x4a7e52e400+2

Contents of protection-log-2009-11-07.txt:

17:05:16 compname ERROR CreateFile failed with error code 5

17:05:17 compname MESSAGE Protection stopped

Nothing shows up in Event Viewer Application Log.

System Log shows only informational log about service entering stopped state, no errors reported.

Event Type: Information

Event Source: Service Control Manager

Event Category: None

Event ID: 7036

Date: 11/7/2009

Time: 5:05:17 PM

User: N/A

Computer: compname

Description:

The MBAMService service entered the stopped state.

[AdvancedSetup]

Hello jbkellen,

Due to the partition name you have the protection module will not load. You have what appears to be an invalid partition that was created we believe when Windows was installed.

You can contact us via mail for a refund. http://www.malwarebytes.org/contact.php

[jbkellen]

Hello jbkellen,

Due to the partition name you have the protection module will not load. You have what appears to be an invalid partition that was created we believe when Windows was installed.

You can contact us via mail for a refund. http://www.malwarebytes.org/contact.php

That's probably because I'm on a RAID setup.

[James Burkes]

I have this exact same issue. I purchased malwarebytes today. It seems to have fixed my antivirus xp troubles earlier. Now, I can't get it to stay on.

MINE is exactly the same as this

...:A few seconds after I start the Protection Module I get the following error:

"MBAMService terminated unexpectedly: see Event Log for details"

The event log says:

ERROR CreateFile failed with error code 5

MESSAGE Protection stopped

Does anyone have an idea as to why this error would happen? I have already tried the uninstall/reinstall a few time and I have run MBAM-Clean.exe. So far nothing has made any difference. I am running McAfee Security Center as my anti-virus.

Thanks for any help! "...

Except I'm using AVG free, but I have put the MwB exe's in the exceptions. help!

[James Burkes]

Nevermind, I found the AVG section and added some path and file exclusions I hadn't see elsewhere, and it seems to be staying on now. The AVG 9 area should have a list to copy and ad instead of having to do each individually, BTW. Also, maybe you could add verbiage to the errors and log codes, telling people that if they haven't entered the anti-virus exceptions yet, that that might be causing their problem, and give them the url to that page.

/just sayin'. you could have saved me an hour and saved many, many customers who will be turned off because your product didn't work for them and the errors and logs were no help. would it really be so hard to be more verbose in your errors? just trying to help you from losing business.

[James Burkes]

whoops! nevermind again. it stopped working again. both my discs are dynamic. how do i get this thing to work. otherwise, i need my money back.

[AdvancedSetup]

Hello James

It is not a matter of dynamic disks or not. It was whether or not it was created with a non standard name (most are not but one in a great while some are), however the next version 1.45 currently i beta testing has a new method to allow operations with it. As for the AVG settings, make double sure you have all of them setup.

If you want you can sign up as a beta tester here: http://forums.malwarebytes.org/index.php?showtopic=44079

Then you'd be able to run the new version and test it out as well.

[James Burkes]

Hello James

It is not a matter of dynamic disks or not. It was whether or not it was created with a non standard name (most are not but one in a great while some are), however the next version 1.45 currently i beta testing has a new method to allow operations with it. As for the AVG settings, make double sure you have all of them setup.

If you want you can sign up as a beta tester here: http://forums.malwarebytes.org/index.php?showtopic=44079

Then you'd be able to run the new version and test it out as well.

Hi, I just got back to this now, and I can't even find the AVG 9 exceptions area on your site. I tried your search function and many advanced google searches, but you guys have hidden it very well. No, I don't want to be a beta tester. Pretend you are me, and that you even know that there is a section for avg exceptions (I'm already ahead of 90+% of users). Now try to find that page.

Please point me to it. I guess I was just lucky finding it the other day.

Thanks.

[mountaintree16]

Hello James

You can find the AVG exclusions directions here:

http://forums.malwarebytes.org/index.php?s...st&p=167851

Wait a few moments for it to load up, and then you'll see it, Section H