rosemaryil Posted November 7, 2009 ID:154859 Share Posted November 7, 2009 First off, I can't boot up unless I'm using safe mode. So, that led me to get the Malware software. However, I can't get Malware to scan my hard drive. I download it, and then hit scan, and it starts for about 2 seconds and then closes down on me. After that happens, I then can't even open up the Malware software - I get an error saying it doens't exist. I've tried a bunch of the recommendations and nothing is working (renaming the .exe file, a few other scan tools, etc). From what I can tell through the (very annoying) pop ups on my screen and the fact that I get redirected to sites other than those for which I've typed in the URL, I'm infected with Anti-Virus Pro 2010.Suggestions? Thanks in advance for your help. Link to post Share on other sites More sharing options...
rosemaryil Posted November 7, 2009 Author ID:154860 Share Posted November 7, 2009 First off, I can't boot up unless I'm using safe mode. So, that led me to get the Malware software. However, I can't get Malware to scan my hard drive. I download it, and then hit scan, and it starts for about 2 seconds and then closes down on me. After that happens, I then can't even open up the Malware software - I get an error saying it doens't exist. I've tried a bunch of the recommendations and nothing is working (renaming the .exe file, a few other scan tools, etc). From what I can tell through the (very annoying) pop ups on my screen and the fact that I get redirected to sites other than those for which I've typed in the URL, I'm infected with Anti-Virus Pro 2010.Suggestions? Thanks in advance for your help.Forgot one other important point: I downloaded the HJT tool. I attempted to run it BUT....it didn't generate a log in Notebook. Just kicked me back to the desktop. I tried to open it again by clicking on the "Hijack This" icon on the desktop and it wouldn't open. In fact, I got the same error I get when I try to re-open the Malware Bytes software: "windows cannot access the specified device, file or path. You may not have the appropriate permissions to access them." Link to post Share on other sites More sharing options...
Staff screen317 Posted November 8, 2009 Staff ID:154983 Share Posted November 8, 2009 Hi and welcome to Malwarebytes.Please download Win32kDiag.exe by AD to your Desktop. Double click on it. It will make a diagnostic and produce a report on the desktop. Post that report on your next reply.-screen317 Link to post Share on other sites More sharing options...
rosemaryil Posted November 8, 2009 Author ID:155292 Share Posted November 8, 2009 Hi and welcome to Malwarebytes.Please download Win32kDiag.exe by AD to your Desktop. Double click on it. It will make a diagnostic and produce a report on the desktop. Post that report on your next reply.-screen317Before I got your response, I tried combofix. It took a few tries but that seemed to work - I was able to isolate the files and quarantine those which then was enough to allow me to run MBAM. I did a full scan, through which it found a few more infected files and I then was able to delete those. So far so good - seems like everything is back up and running. Thanks Link to post Share on other sites More sharing options...
Staff screen317 Posted November 8, 2009 Staff ID:155293 Share Posted November 8, 2009 Hi,Please post the log from C:\ComboFix.txtThen post the log from MBAM. Link to post Share on other sites More sharing options...
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