Jump to content

Mouse firmware virus infecting other mouses (or PCS)?


dvn

Recommended Posts

A person I know is having this very weird issue with his mouse and I wanna know tf is really happening.

He got a mouse in which the cursor keeps jumping at the left side of the screen after he moves it a bit. So, he tried everything: drivers, softwares, AV's, got a new mouse and even a brand new PC. Nothing seemed to work.

The thing is: he went to a friend's house to test it on his PC. At first, the friend's PC and mouse was totally fine. Then he plugged the "infected" mouse on his machine and boom: the problem appears there too. Then, the mouse which was previously working started to show the same problem, and any other mouse he uses on the PC.

Also, the problem persists even at the BIOS!

 

So, could that be some kind of firmware virus? USB virus? How to solve this?

Link to post
Share on other sites

Hello @dvn and :welcome::

To eliminate the middleman, it would be best to have your friend open their topic here. If it's not possible, the following needs to be done on the suspect PC:

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.  WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted.

Thank you.

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.