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Bugs killed - Have host of other problems

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Below is the last comment Advanced Support left after helping me rid my PC of some nasty bugs.

"You need some more in-depth repairs that are beyond Malware removal. Please open a post in the PC Help forum and someone there can assist you with restoring some of these items. Your Windows Update Service needs to be repaired for one thing and then the other items your concerned about."

MY SYSTEM:

I have a Dell Dimension Desktop

Microsoft Windows XP Home Edition SP3

Boot Device: \Device\HarddiskVolume2

Install Date: 7/9/2005 9:59:57 PM

Motherboard: Dell Computer Corporation | |

Processor: Intel

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Please download Sysinternals Autoruns from here.

  • Save Autoruns.exe to your desktop and double-click it to run it.
  • Once it starts, please press the Esc key on your keyboard.
  • Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
  • Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  • When it's finished, please click on the File button at the top of the program and select Save and click the drop down menu next to Save as type and select Text (*.txt) and save the Autoruns.txt file to your desktop and close Autoruns.
  • Now double click on the Autoruns.txt file located on your desktop to open it with notepad and copy and paste its contents into your next reply.

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AutoRuns.txt File Contents - PART 1

"HKLM\System\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\StartupPrograms" "" "" ""

+ "rdpclip" "RDP Clip Monitor" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\rdpclip.exe"

"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit" "" "" ""

+ "C:\WINDOWS\system32\userinit.exe" "Userinit Logon Application" "(Verified) Microsoft Windows Component

Publisher" "c:\windows\system32\userinit.exe"

"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell" "" "" ""

+ "Explorer.exe" "Windows Explorer" "(Verified) Microsoft Windows Component Publisher" "c:\windows\explorer.exe"

"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" ""

+ "avgnt" "Antivirus System Tray Tool" "(Not verified) Avira GmbH" "c:\program files\avira\antivir desktop\avgnt.exe"

+ "iTunesHelper" "iTunesHelper Module" "(Verified) Apple Inc." "c:\program files\itunes\ituneshelper.exe"

+ "itype" "IType.exe" "(Verified) Microsoft Corporation" "c:\program files\microsoft intellitype pro\itype.exe"

+ "QuickTime Task" "QuickTime Task" "(Not verified) Apple Inc." "c:\program files\quicktime\qttask.exe"

+ "SunJavaUpdateSched" "Java Platform SE binary" "(Verified) Sun Microsystems, Inc." "c:\program

files\java\jre6\bin\jusched.exe"

"HKCU\Software\Microsoft\Windows\CurrentVersion\Run" "" "" ""

+ "ctfmon.exe" "CTF Loader" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\ctfmon.exe"

+ "IgfxTray" "igfxTray Module" "(Verified) Microsoft Windows Hardware Compatibility Publisher"

"c:\windows\system32\igfxtray.exe"

"HKLM\SOFTWARE\Classes\Protocols\Filter" "" "" ""

+ "application/octet-stream" "Microsoft .NET Runtime Execution Engine" "(Verified) Microsoft Corporation"

"c:\windows\system32\mscoree.dll"

+ "application/x-complus" "Microsoft .NET Runtime Execution Engine" "(Verified) Microsoft Corporation"

"c:\windows\system32\mscoree.dll"

+ "application/x-msdownload" "Microsoft .NET Runtime Execution Engine" "(Verified) Microsoft Corporation"

"c:\windows\system32\mscoree.dll"

+ "Class Install Handler" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "deflate" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "gzip" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "lzdhtml" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "text/webviewhtml" "Windows Shell Common Dll" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\shell32.dll"

+ "text/xml" "Microsoft Office XML MIME Filter" "(Verified) Microsoft Corporation" "c:\program files\common

files\microsoft shared\office11\msoxmlmf.dll"

"HKLM\SOFTWARE\Classes\Protocols\Handler" "" "" ""

+ "about" "Microsoft ® HTML Viewer" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\mshtml.dll"

+ "cdl" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "dvd" "ActiveX control for streaming video" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\msvidctl.dll"

+ "file" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "ftp" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "gopher" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "http" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "https" "OLE32 Extensions for Win32" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\urlmon.dll"

+ "its" "Microsoft

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KPP AutoRun File - PART 2

"c:\windows\system32\drivers\pxhelp20.sys"

+ "RasAcd" "Remote Access Auto Connection Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\rasacd.sys"

+ "Rasl2tp" "WAN Miniport (L2TP)" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\rasl2tp.sys"

+ "RasPppoe" "Remote Access PPPOE Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\raspppoe.sys"

+ "Raspti" "Direct Parallel" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\raspti.sys"

+ "Rdbss" "Rdbss" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\rdbss.sys"

+ "RDPCDD" "RDP Miniport" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\rdpcdd.sys"

+ "RDPWD" "RDP Terminal Stack Driver (US/Canada Only, Not for Export)" "(Verified) Microsoft Windows

Component Publisher" "c:\windows\system32\drivers\rdpwd.sys"

+ "redbook" "Redbook Audio Filter Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\redbook.sys"

+ "Rksample" "Rksample WDM driver" "(Verified) Microsoft Windows Hardware Compatibility Publisher"

"c:\windows\system32\drivers\rksample.sys"

+ "RT2500" "RT2500 802.11g Wireless Adapter Driver" "(Verified) Microsoft Windows Hardware Compatibility

Publisher" "c:\windows\system32\drivers\rt2500.sys"

+ "Secdrv" "SafeDisc driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\secdrv.sys"

+ "serenum" "Serial Port Enumerator" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\serenum.sys"

+ "Serial" "Serial Device Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\serial.sys"

+ "Sfloppy" "SCSI Floppy Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\sfloppy.sys"

+ "smwdm" "SoundMAX Integrated Digital Audio " "(Verified) Microsoft Windows Hardware Compatibility Publisher"

"c:\windows\system32\drivers\smwdm.sys"

+ "SoftFax" "FaxNT driver" "(Verified) Microsoft Windows Hardware Compatibility Publisher"

"c:\windows\system32\drivers\faxnt.sys"

+ "splitter" "Microsoft Kernel Audio Splitter" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\splitter.sys"

+ "sr" "System Restore Filesystem Filter Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\sr.sys"

+ "Srv" "Srv" "(Verified) Microsoft Windows Component Publisher" "c:\windows\system32\drivers\srv.sys"

+ "ssmdrv" "Avira Snapshot Driver" "(Verified) Avira GmbH" "c:\windows\system32\drivers\ssmdrv.sys"

+ "swenum" "Plug and Play Software Device Enumerator" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\swenum.sys"

+ "swmidi" "Microsoft GS Wavetable Synthesizer" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\swmidi.sys"

+ "sysaudio" "System Audio WDM Filter" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\sysaudio.sys"

+ "Tcpip" "TCP/IP Protocol Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\tcpip.sys"

+ "TDPIPE" "Named Pipe Transport Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\tdpipe.sys"

+ "TDTCP" "TCP Transport Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\tdtcp.sys"

+ "TermDD" "Terminal Server Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\termdd.sys"

+ "Tones" "TonesNT driver" "(Verified) Microsoft Windows Hardware Compatibility Publisher"

"c:\windows\system32\drivers\tonesnt.sys"

+ "Trufos" "" "" "File not found: C:\Program Files\Common Files\BitDefender\BitDefender Threat

Scanner\trufos.sys"

+ "Update" "Update Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\update.sys"

+ "usbehci" "EHCI eUSB Miniport Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\usbehci.sys"

+ "usbhub" "Default Hub Driver for USB" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\usbhub.sys"

+ "usbuhci" "UHCI USB Miniport Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\usbuhci.sys"

+ "V124" "V124NT driver" "(Verified) Microsoft Windows Hardware Compatibility Publisher"

"c:\windows\system32\drivers\v124nt.sys"

+ "VgaSave" "Controls the VGA display adapter to provide basic display capabilities." "(Verified) Microsoft

Windows Component Publisher" "c:\windows\system32\drivers\vga.sys"

+ "VolSnap" "Volume Shadow Copy Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\volsnap.sys"

+ "Wanarp" "Remote Access IP ARP Driver" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\wanarp.sys"

+ "WDICA" "" "" "File not found: C:\WINDOWS\System32\Drivers\WDICA.sys"

+ "wdmaud" "MMSYSTEM Wave/Midi API mapper" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\drivers\wdmaud.sys"

+ "winachsf" "WinACHSF driver" "(Verified) Microsoft Windows Hardware Compatibility Publisher"

"c:\windows\system32\drivers\hsf_cnxt.sys"

+ "WudfPf" "Provide communciation services for UMDF components." "(Verified) Microsoft Windows"

"c:\windows\system32\drivers\wudfpf.sys"

+ "WudfRd" "Reflect device requests to user-mode driver drivers" "(Verified) Microsoft Windows"

"c:\windows\system32\drivers\wudfrd.sys"

"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" ""

+ "midi" "WDM Audio driver mapper" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\wdmaud.drv"

+ "midimapper" "Microsoft MIDI Mapper" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\midimap.dll"

+ "mixer" "WDM Audio driver mapper" "(Verified) Microsoft Windows Component Publisher"

"c:\windows\system32\wdmaud.drv"

+ "msacm.iac2" "Indeo

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For some reason I can't get the entries to load correctly as formatted. Please right-click the Autoruns.txt file you created and hover your mouse over Send to and select Compressed (zipped) Folder and attach the Autoruns.zip folder to your next post.

Repair Windows Update:

  • Please download the Windows Update Microsoft Fix it tool from here and save it to your desktop.
  • Double click it to run it and select Aggressive Mode
  • Once it finishes, restart your computer and try checking for udpates via Start>All Programs>Windows Update

Post Service Info:

  • Please download the attached zip file and save it to your desktop.
  • Extract it and double click the extracted batch file to run it
  • Once it completes a log will open in notepad, please copy and paste its entire contents into your next post.

WUSVCCFG.zip

Please let me know if you have any questions, also tell me if the Fix it tool corrected the problem and if you're now able to update.

Thanks ;)

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Please let me know if you have any questions, also tell me if the Fix it tool corrected the problem and if you're now able to update.

I never had a problem updating. I don't know why Ron thought I did. The only thing that showed up was I.E. 8, which I cannot use because of some of the online work I do.

Here's the contents of the WUSC... file.

Much thanks, :=]

SERVICE_NAME: EventSystem

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

SERVICE_NAME: RpcSs

TYPE : 10 WIN32_OWN_PROCESS

STATE : 4 RUNNING

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

SERVICE_NAME: DcomLaunch

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

SERVICE_NAME: CryptSvc

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

SERVICE_NAME: BITS

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 1 STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 1077 (0x435)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

SERVICE_NAME: wuauserv

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventSystem

Type REG_DWORD 0x20

Start REG_DWORD 0x3

ErrorControl REG_DWORD 0x1

ImagePath REG_EXPAND_SZ C:\WINDOWS\System32\svchost.exe -k netsvcs

DisplayName REG_SZ COM+ Event System

Group REG_SZ Network

DependOnService REG_MULTI_SZ RPCSS\0\0

DependOnGroup REG_MULTI_SZ \0

ObjectName REG_SZ LocalSystem

Description REG_SZ Supports System Event Notification Service (SENS), which provides automatic distribution of events to subscribing Component Object Model (COM) components. If the service is stopped, SENS will close and will not be able to provide logon and logoff notifications. If this service is disabled, any services that explicitly depend on it will fail to start.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventSystem\Parameters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventSystem\Security

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventSystem\Enum

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcSs

Description REG_SZ Provides the endpoint mapper and other miscellaneous RPC services.

DisplayName REG_SZ Remote Procedure Call (RPC)

ErrorControl REG_DWORD 0x1

Group REG_SZ COM Infrastructure

ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost -k rpcss

ObjectName REG_SZ NT Authority\NetworkService

Start REG_DWORD 0x2

Type REG_DWORD 0x10

FailureActions REG_BINARY 00000000000000000000000001000000000000000200000060EA0000

ServiceSidType REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcSs\Parameters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcSs\Security

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcSs\Enum

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DcomLaunch

Description REG_SZ Provides launch functionality for DCOM services.

DisplayName REG_SZ DCOM Server Process Launcher

ErrorControl REG_DWORD 0x1

Group REG_SZ Event Log

ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost -k DcomLaunch

ObjectName REG_SZ LocalSystem

Start REG_DWORD 0x2

Type REG_DWORD 0x20

FailureActions REG_BINARY 00000000000000000000000001000000000000000200000060EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DcomLaunch\Parameters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DcomLaunch\Security

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DcomLaunch\Enum

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CryptSvc

DependOnService REG_MULTI_SZ RpcSs\0\0

Description REG_SZ Provides three management services: Catalog Database Service, which confirms the signatures of Windows files; Protected Root Service, which adds and removes Trusted Root Certification Authority certificates from this computer; and Key Service, which helps enroll this computer for certificates. If this service is stopped, these management services will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.

DisplayName REG_SZ CryptSvc

ErrorControl REG_DWORD 0x1

ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost.exe -k netsvcs

ObjectName REG_SZ LocalSystem

Start REG_DWORD 0x2

Type REG_DWORD 0x20

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CryptSvc\Parameters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CryptSvc\Security

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CryptSvc\Enum

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS

Type REG_DWORD 0x20

Start REG_DWORD 0x3

ErrorControl REG_DWORD 0x1

ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost.exe -k netsvcs

DisplayName REG_SZ Background Intelligent Transfer Service

DependOnService REG_MULTI_SZ Rpcss\0\0

DependOnGroup REG_MULTI_SZ \0

ObjectName REG_SZ LocalSystem

Description REG_SZ Transfers files in the background using idle network bandwidth. If the service is stopped, features such as Windows Update, and MSN Explorer will be unable to automatically download programs and other information. If this service is disabled, any services that explicitly depend on it may fail to transfer files if they do not have a fail safe mechanism to transfer files directly through IE in case BITS has been disabled.

FailureActions REG_BINARY 0000000000000000000000000300000068E30C000100000060EA00000100000060EA000001000000

60EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Enum

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv

Type REG_DWORD 0x20

Start REG_DWORD 0x2

ErrorControl REG_DWORD 0x1

ImagePath REG_EXPAND_SZ %systemroot%\system32\svchost.exe -k netsvcs

DisplayName REG_SZ Automatic Updates

ObjectName REG_SZ LocalSystem

Description REG_SZ Enables the download and installation of Windows updates. If this service is disabled, this computer will not be able to use the Automatic Updates feature or the Windows Update Web site.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Security

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum

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I never had a problem updating. I don't know why Ron thought I did. The only thing that showed up was I.E. 8, which I cannot use because of some of the online work I do.
Ah, I see, sorry about that :( . We'll move on directly to your list of issues then:
1) RED X - Had to install new s/w for an online job. Tech Support advised me to download a new Java version because mine did not seem to be working. The "red X" problem developed after the new Java was installed.
Can you describe the "Red X" problem in any more detail? Do the java components of web pages show up with a red x, similar to when a web page doesn't show a picture?

Update Java:

  • Click on Start and select Control Panel and click Add\Remove Programs
  • Look for any entries related to Java and uninstall them
  • Once that's done download JavaRa from here
  • Extract it and double click it to run it
  • Select the language you desire
  • Click the Remove Older Versions button
  • Then go here: http://java.com/en/download/ and download and install the latest version of Java

2) For eons, I've been getting an error message on startup regarding: CD Recording Software, Roxio, Inc. Issue Description:

A CD-recording driver is installed that might cause stability problems, including problems shutting down and problems using a CD/DVD drive. This driver will be disabled. This driver might have been installed by Easy CD Creator, Windows Media Player or RealJukebox. You might not be able to record CDs until you obtain compatible drivers.

CAN I FIX THIS? I have not been able to burn a CD in years. What software should I use?

This was the main reason I had you use Autoruns, unfortunately my latest version of Autoruns is acting up ;) . I'll need you to run it one more time, but this time a bit differently than before then I should be able to find the offending driver and remove it as well as figure out what you need to install to get CD burning working again:
3) I have a problem running anti-virus software because it causes my computer to freeze up when I'm on the Internet. I think it's because I need more RAM, but don't have the bucks to buy more right now. I am using Avira now. Any s/w you recommend that might run better?
How much Ram do you have? Also, what type of internet connection do you use (high-speed or dial-up)?
4) ABC Player at abc.com. Cannot get it to work. There are a number of TV shows there I'd like to watch. Any ideas?
Most likely an issue either with your internet settings, which we'll reset in a bit or a plugin/codec problem.
5) I just bought a new keyboard and Windows Plug 'n Play isn't recognizing it when I plug in the USB port. I spent 2 hours on the phone with Dynex Support in Argentina. I downloaded everything they suggested, including all drivers. Still no go. They came to the conclusion that the keyboard was no good. Any other ideas?
Try it on a different USB port to see if it gets recognized, also test the port with a different device to make sure it's functioning as it should be and test the keyboard on a second computer if you have one.
6) I disabled Webshots awhile back, but kept the program because I wanted to keep the pics. All of a sudden it's popping up periodically on my task bar. How do I get rid of?
Autoruns, we'll get to that in a moment after you post the file for me that I'll request below.
7) At least once a week I lose sound. I uninstall and reinstall the hardware and it works until next time. Is there a permanent solution?
A strange issue, I'll look into it and see if we can't fix it permanently for you :( .

Please download Sysinternals Autoruns from here.

  • Save Autoruns.exe to your desktop and double-click it to run it.
  • Once it starts, please press the Esc key on your keyboard.
  • Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
  • Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  • When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
  • Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the Autoruns.zip folder you just created to your next reply

Also, what is the exact model number of your Dell Dimension? It should be on the front of the tower or on a sticker on the side of it.

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WOW! That's a lot of homework, teacher. ;) But I will do it all as quickly as I can, which may be in spurts because I have something I'm studying for right now. And my 1 y.o. doggie is sick, and I'm his nurse.

The dreaded red X. A good example is I have posted pictures in a group online that I belong to. Now, suddenly, I can no longer see them. What I see is a box the size of the picture with a multi-colored X in the upper right corner. Others can see the pictures, but not me.

My model is ... a good question. Right now I have my computer locked in place because that's the only way I can get my keyboard to work. (Pulling upward on the connection and securing it by placing the cord under my desk lamp, which is now sitting on top of my tower). Yes, I will do anything to make something work when I need it to.

I will test out the keyboard on another computer - SUCH A BRILLIANT IDEA. I can't believe the idiot Dynex guy in Argentina didn't come up with it during the 2 hrs. I spent on the phone with him. Hrmph! Foreigners! lol

Many thanks and ttl. :(

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The dreaded red X. A good example is I have posted pictures in a group online that I belong to. Now, suddenly, I can no longer see them. What I see is a box the size of the picture with a multi-colored X in the upper right corner. Others can see the pictures, but not me.
That should be an easy fix. I'll track it down and post it for you in a while :) .
now I have my computer locked in place because that's the only way I can get my keyboard to work. (Pulling upward on the connection and securing it by placing the cord under my desk lamp, which is now sitting on top of my tower).
Is that the keyboard you were having issues with? If so then it sounds like either the USB port is bad from being used and abused (something that often happens to them) or the end of the cord where it plugs in has a bad connector.
WOW! That's a lot of homework, teacher.
Sorry, I just wanted to address every issue you had, at least briefly and let you know what I was going to try, in case there were something you'd already tried, in which case we would skip it and try something else. I also wanted to make sure that I was attempting to fix the right issues since I started working on Windows Update, which you stated was not the issue you were having ;) .

And don't worry, there's no rush at all, I am not at all pressed for time or in any sort of hurry. I'm on this site all the time so I'll keep checking back to see when you reply, then I'll see what I can figure out to fix things (or attempt to at least :( ).

For your next post, the primary things I need are the Autoruns.arn file (zipped and attached) and the model number of your dell. You may also be able to find it by clicking Start and right-clicking on My Computer and selecting Properties. Dell and other PC manufacturers will often customize that info to show the brand and model of the PC. It will save you some fidgeting with the keyboard too :( .

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That should be an easy fix. I'll track it down and post it for you in a while. :)

Re: The "dreaded red X" it is actually in the upper left corner (vs. right).

Is that the keyboard you were having issues with? If so then it sounds like either the USB port is bad from being used and abused (something that often happens to them) or the end of the cord where it plugs in has a bad connector.

No, I am currently using my old keyboard. It plugs into a regular spot (NOT USB). I haven't gotten the new keyboard to work yet. The new keyboard has the USB connection. And, yes, I can try another of the 6 ports available. Can I do that and still keep the old one plugged in? I have a project I'm working on that starts today and runs thru the end of Nov. I'm afraid that if I unplug this dinosaur, I may lose keyboard functionality all together. :)

Sorry, I just wanted to address every issue you had, at least briefly and let you know what I was going to try, in case there were something you'd already tried, in which case we would skip it and try something else. I also wanted to make sure that I was attempting to fix the right issues since I started working on Windows Update, which you stated was not the issue you were having. ;)

Well, if you see my initial post here, you'll see the quote from Ron regarding a windows update problem. Don't know why he thought that. I could ask him, though. I am, however, thrilled and quite encouraged that you exude confidence in fixing all the niggling problems of mine.

And don't worry, there's no rush at all, I am not at all pressed for time or in any sort of hurry. I'm on this site all the time so I'll keep checking back to see when you reply, then I'll see what I can figure out to fix things (or attempt to at least :( ).

Like I said ... Mr. 24/7 Helper! :)

For your next post, the primary things I need are the Autoruns.arn file (zipped and attached)

Done.

and the model number of your dell. You may also be able to find it by clicking Start and right-clicking on My Computer and selecting Properties. Dell and other PC manufacturers will often customize that info to show the brand and model of the PC. It will save you some fidgeting with the keyboard too. :(

Sadly, Dell did not do that kind service for me. BUT, the good news is I was able to locate my original order confirmation from Dell back in 2003, which lists all the doodads it came with. Here it is:

Dell Dimension 2350: Pentium

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This should fix Internet Explorer not showing pictures:

Correct the images not displaying problem:

  • Open Internet Explorer
  • Click on Tools (The button looks like a silver gear)
  • Select Internet Options
  • Click on the Advanced tab
  • Scroll down to where it says Multimedia
  • Check the box next to Show pictures
  • Click the Apply button and click Ok
  • Check to see if they're displaying now as they should

Can I do that and still keep the old one plugged in?
Yes you can :( .
256 MB DDR SDRAM 266MHz (1 DIMM)
Ouch, that is pretty low ;) . Hopefully I can help with making your system a bit lighter by disabling unneeded stuff with Autoruns. If at all possible, I'd recommend upgrading to 1GB of ram at some point, or at least 512Mb.
Oops. Forgot to attach the AutoRuns zip file.
Unfortunately that one is still a text file, I need you to save it without changing the file type. It will end up being called Autoruns.arn. You can delete the previous one you attached to free up some space since attachment space is limited on this forum by going to your user profile and clicking Manage Attachments. Autoruns used to be able to open the .txt files correctly, but Microsoft must have changed something about it in the newest version because now it doesn't :( .

For a refresh, here's the instructions for Autoruns again so you don't have to go back through the entire post:

Please download Sysinternals Autoruns from here.

  • Save Autoruns.exe to your desktop and double-click it to run it.
  • Once it starts, please press the Esc key on your keyboard.
  • Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
  • Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  • When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
  • Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the Autoruns.zip folder you just created to your next reply

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[*]Attach the Autoruns.zip folder you just created to your next reply

Here it is.

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Greetings ;)

I see quite a few things in Autoruns and we'll get to that in a bit, but first, please download and run the Microsoft Fix it tool here to see if it corrects the CD burner problem. Let me know if it worked or not.

Thanks :(

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The reason I said your Automatic Updates might not be working is due to the error reported in your Event Logs from DDS.

10/13/2009 5:37:28 AM, error: Service Control Manager [7023] - The Automatic

Updates service terminated with the following error: The specified module could not be found.

@Exile

You may want to review some of the current entries in his Event Logs to verify what is or is not still working.

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No problem, I'll check it out ;) .

@KPP: After you run the fix I posted above and check to see if you still get the warnings about incompatible CD recording driver please do the following:

Post Event Logs:

  • Please download VEW by Vino Rosso from here and save it to your desktop
  • Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
  • Click the check boxes next to Application and System located under Select log to query on the upper left
  • Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
  • Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
  • Once it finishes it will display a log file in notepad
  • Please copy and paste its entire contents into your next reply

Post back letting me know if the CD issue is fixed along with the event logs.

Thanks :(

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I see quite a few things in Autoruns and we'll get to that in a bit, but first,

please download and run the Microsoft Fix it tool

There is no option to download, only "Run." Should I do that?

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This should fix Internet Explorer not showing pictures:

Correct the images not displaying problem:

  • Open Internet Explorer
  • Click on Tools (The button looks like a silver gear)
  • Select Internet Options
  • Click on the Advanced tab
  • Scroll down to where it says Multimedia
  • Check the box next to Show pictures
  • Click the Apply button and click Ok
  • Check to see if they're displaying now as they should

Well 24/7, I did the above only to discover that the box was already checked. But are you ready for THIS? Ever since my visit to Internot Options, my pictures are visible again. Huh? Is this some kind of voodoo?

Mucho weirdo! lol ;)

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I see quite a few things in Autoruns and we'll get to that in a bit, but first,

There is no option to download, only "Run." Should I do that?

Click on Save and save it to your desktop, then double click on the file on your desktop to run it :( .

Well 24/7, I did the above only to discover that the box was already checked. But are you ready for THIS? Ever since my visit to Internot Options, my pictures are visible again. Huh? Is this some kind of voodoo?

Mucho weirdo! lol ;)

It's likely that something was goofy and the setting in the registry wasn't set that way, even though it was set that way in Internet Options, but when you accessed Internet Options it refreshed the settings and applied them, thus enabling images in web pages again :( .

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Dear Exile,

As you will see here, I have been a good student tonight. I've done more homework that you assigned. :)

It's likely that something was goofy and the setting in the registry wasn't set that way, even though it was set that way in Internet Options, but when you accessed Internet Options it refreshed the settings and applied them, thus enabling images in web pages again :) .

Sorry. spoke too soon. Still have both the "red" x and the multi-colored x. I can see some pictures, but not all & can't see any of the video pics. (You know, the pic you get when you link (embed?) the url with the video. In my online group we use "video:http//" etc.

3) I have a problem running anti-virus software because it causes my computer to freeze up when I'm on the Internet. I think it's because I need more RAM, but don't have the bucks to buy more right now. I am using Avira now. Any s/w you recommend that might run better?

How much Ram do you have? Also, what type of internet connection do you use (high-speed or dial-up)?

[DSL

4) ABC Player at abc.com. Cannot get it to work. There are a number of TV shows there I'd like to watch. Any ideas?

Most likely an issue either with your internet settings, which we'll reset in a bit or a plugin/codec problem.

[I hope you're right because I'm not the only one who has this problem. There are a whole bunch of people who can't get the player to work. grrr

I see quite a few things in Autoruns and we'll get to that in a bit, but first, please download and run the Microsoft Fix it tool here to see if it corrects the CD burner problem. Let me know if it worked or not.

[Well, the pop-up message disappeared a couple of days ago. I ran the Fix It tool tonight & it didn't find any problems. I haven't tried burning a CD. I don't think I have burning s/w.

Please download VEW

Vino's Event Viewer v01c run on Windows XP in English

Report run at 12/11/2009 11:11:34 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'Application' Date/Time: 11/11/2009 2:18:04 AM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application iobitupdate.exe, version 1.0.0.256, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b.

Log: 'Application' Date/Time: 11/11/2009 2:17:53 AM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application iobitupdate.exe, version 1.0.0.256, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

Log: 'Application' Date/Time: 03/11/2009 7:57:17 PM

Type: error Category: 0

Event: 10005 Source: MsiInstaller

Product: Microsoft IntelliType Pro 6.3 -- The file you are trying to open is part of Microsoft IntelliType Pro Setup. To run Microsoft IntelliType Pro Setup, double-click Setup.exe in the root directory.

Log: 'Application' Date/Time: 11/10/2009 5:56:04 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:55:13 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:54:24 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:53:33 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:52:44 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:51:54 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:51:06 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:50:17 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:48:38 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:47:48 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:47:00 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:46:10 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:45:22 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:44:32 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:43:43 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:42:53 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 11/10/2009 5:42:05 PM

Type: error Category: 0

Event: 1000 Source: Application Error

Faulting application svcst.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'Application' Date/Time: 15/10/2009 1:19:14 AM

Type: warning Category: 1

Event: 1020 Source: ASP.NET 2.0.50727.0

Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.

Log: 'Application' Date/Time: 03/10/2009 2:41:13 AM

Type: warning Category: 0

Event: 1517 Source: Userenv

Windows saved user SUNSHINE\Kate registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 12/11/2009 5:58:48 PM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 12/11/2009 5:58:47 PM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 12/11/2009 4:33:34 PM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 12/11/2009 4:33:32 PM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 12/11/2009 11:18:04 AM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 12/11/2009 11:17:57 AM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 12/11/2009 1:11:49 AM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 12/11/2009 1:11:49 AM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 12/11/2009 12:26:51 AM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 12/11/2009 12:26:50 AM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 11/11/2009 3:11:13 PM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 11/11/2009 3:11:09 PM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 11/11/2009 11:47:47 AM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 11/11/2009 11:47:47 AM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 10/11/2009 4:25:12 PM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 10/11/2009 4:25:11 PM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 10/11/2009 4:17:11 PM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

Log: 'System' Date/Time: 10/11/2009 4:17:11 PM

Type: error Category: 0

Event: 7022 Source: Service Control Manager

The Avira AntiVir Guard service hung on starting.

Log: 'System' Date/Time: 10/11/2009 4:15:08 PM

Type: error Category: 0

Event: 7000 Source: Service Control Manager

The Cdralw2k service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 10/11/2009 11:32:28 AM

Type: error Category: 0

Event: 7026 Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load: bdftdif

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 12/11/2009 8:00:17 PM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 12/11/2009 7:59:39 PM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 11/11/2009 7:01:39 PM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 10/11/2009 7:17:15 PM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 10/11/2009 11:47:02 AM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 10/11/2009 1:29:49 AM

Type: warning Category: 0

Event: 18 Source: avgntflt

The event description cannot be found.

Log: 'System' Date/Time: 09/11/2009 1:39:01 AM

Type: warning Category: 0

Event: 36 Source: W32Time

The time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp. The system clock is unsynchronized.

Log: 'System' Date/Time: 07/11/2009 8:50:53 PM

Type: warning Category: 0

Event: 7 Source: Print

Printer HP DeskJet 720C was resumed.

Log: 'System' Date/Time: 07/11/2009 8:50:03 PM

Type: warning Category: 0

Event: 8 Source: Print

Printer HP DeskJet 720C was purged.

Log: 'System' Date/Time: 07/11/2009 8:39:42 PM

Type: warning Category: 0

Event: 8 Source: Print

Printer HP DeskJet 720C was purged.

Log: 'System' Date/Time: 07/11/2009 8:39:31 PM

Type: warning Category: 0

Event: 6 Source: Print

Printer HP DeskJet 720C was paused.

Log: 'System' Date/Time: 07/11/2009 3:15:51 PM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 07/11/2009 11:43:22 AM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 07/11/2009 11:14:36 AM

Type: warning Category: 0

Event: 18 Source: avgntflt

The event description cannot be found.

Log: 'System' Date/Time: 05/11/2009 6:10:19 PM

Type: warning Category: 0

Event: 1003 Source: Dhcp

Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 000BDB2AB680. The following error occurred: The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

Log: 'System' Date/Time: 05/11/2009 6:10:13 PM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 05/11/2009 6:08:38 PM

Type: warning Category: 0

Event: 4 Source: bcm4sbxp

Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 05/11/2009 5:03:59 PM

Type: warning Category: 0

Event: 18 Source: avgntflt

The event description cannot be found.

Log: 'System' Date/Time: 04/11/2009 5:05:14 PM

Type: warning Category: 0

Event: 20 Source: i8042prt

Could not set the keyboard indicator lights.

Log: 'System' Date/Time: 04/11/2009 5:05:14 PM

Type: warning Category: 0

Event: 19 Source: i8042prt

Could not set the keyboard typematic rate and delay.

LAST ITEM TONIGHT

I noticed I still have a lot of attachments. Can you look at my page & tell me which ones to "manage?"

:)

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Hello KPP,

It appears that you are either still infected or have picked one up again. Please open a new post in the HJT forum and I will assist you with scanning and removal of this infection. The PC Help forum is not a place for that. Also you need to keep coming back and checking and updating me so that I know the status.

Thank you.

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Hello KPP,

It appears that you are either still infected or have picked one up again. Please open a new post in the HJT forum and I will assist you with scanning and removal of this infection. The PC Help forum is not a place for that. Also you need to keep coming back and checking and updating me so that I know the status.

Thank you.

Will do.

Tonight I also cleared out the restore points as you suggested in the message you sent to my inbox here.

What about the issues that Exile is working with me on?

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We can resume working on those issues once your system is determined to be completely clean :) . Once you're finished getting cleaned up in the other forum, just post back here and let me know.

Thanks :)

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