MS Word 2013 intermittently crashes

[vkal]

Hi,

I am trialling Malwarebytes Premium Trial 4.5.32 for the last week, and MS Word 2013 keeps freezing and crashing. 

I have this morning turned off Exploit protection for MS Word 2013 to see if this will assist, but I take it then Word will not be protected. 

Please advise whether others have experienced the same issue and if there are any solutions.

Kind regards,

V.

[Porthos]

Do you have the following enabled in the advanced exploit section?

[vkal]

Hi Porthos,

 

Thank you for your reply.

 

The 'Block Penetration testing attacks' setting in your post above, is disabled.  

 

Since disabling 'Microsoft Office Word' in Protected Applications under Exploit Protection, Word has not crashed.  See screenshot below.  Hence, I figure that this is causing the issue.   

 

Please advise whether this is the fix but then I understand I do not get benefits of exploit protection for MS Word, which we use all the time.

 

Many thanks for your assistance in advance.

 

Kind regards,

 

V.

[Porthos]

1 minute ago, vkal said:

Since disabling 'Microsoft Office Word' in Protected Applications under Exploit Protection, Word has not crashed. 

That is not the way to do it as you remove ALL of the protection.

Could you post a Malwarebytes log from when the crash occurred?

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

 

If you click on the View option you should get something similar to the following with other options available.

 

 

 

 

Thank you

 

 

[vkal]

Hi Porthos,

 

Thank you for your reply.  
 

However, under the Logs, I do not see any relevant results.  Please see attached.

 

Please advise the next steps.  Thank you.

 

Kind regards, 

 

V.

ZE0718VK Malwarebytes log.txt

[Porthos]

8 minutes ago, vkal said:

Please advise the next steps.  Thank you.

I see you are using the trial. Are you planning to purchase Premium?

[vkal]

Hi Porthos,

 

Thank you for your reply.

 

I was intending to purchase, but I am not sure now if it is causing issues with MS Word 2013.  

 

Kind regards,

 

V.

[Porthos]

@vkal

Please do the following so that we may take a closer look at your system.

WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply
  
   

Thank you

[vkal]

Hi Porthos,

 

Thank you for your reply.

 

I have completed the above steps and uploaded the ZIP file.

 

Thank you for your continuing assistance.

 

Kind regards,

 

V.

mbst-grab-results.zip

[Porthos]

3 minutes ago, vkal said:

Thank you for your continuing assistance.

Quote

Microsoft Windows Information
==================================
Product Name:     Windows Server 2012

I am sorry to inform you that Malwarebytes Premium ( consumer stand alone) is not designed or supported for use on any server OS and is also against the EULA as well.

  Quote

(b) Paid License.

If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Software for which you have paid solely in executable form on the corresponding number of Devices owned or used by you. Furthermore, you may not Execute the Software on any Device(s) running a server operating system unless it is a Malwarebytes server product as reflected in its official product name and official release notes. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of any Software beyond the current license term or any new releases), or dependent on any oral or written public comments made by Malwarebytes regarding future functionality or features.

https://www.malwarebytes.com/eula/

The proper version is this. https://www.malwarebytes.com/business/ep-server-security/

 

System requirements

https://support.malwarebytes.com/hc/en-us/articles/360038984713-System-requirements-for-Malwarebytes-for-Windows-v4

 

I suggest you uninstall Malwarebytes and look into the server version.

[vkal]

Hi  Porthos,

 

Thank you for your reply.

 

I was not aware.  I will remove it.

 

Please advise the system requirements for server edition.  Can you please comment if the server edition uses more system resources compared to the Premium edition?

 

Thank you.

 

Kind regards,

V.

[Porthos]

18 minutes ago, vkal said:

Please advise the system requirements for server edition.  Can you please comment if the server edition uses more system resources compared to the Premium edition?

I only know about the home edition.

Contact sales with your inquiries https://www.malwarebytes.com/business/contact-us