Xieo Posted July 11 ID:1577051 Share Posted July 11 Hello. I believe I have malware. I installed a pdf creator from Google, first result. Immediately after install my desktop started flashing and I could not open any applications. My start menu also stopped working and the pc was overall unresponsive. Rebooted in safe mode, same issue. I have access to task manager and see no wierd processes running. In an attempt to run MWB through run new task, it tells me it could not start the service for MWB. I am very very strongly attempting to avoid any loss of data. What else can I try? Defender won't open either and most apps refuse to open as well. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 11 Root Admin ID:1577052 Share Posted July 11 Hello and @Xieo My screen name is AdvancedSetup and I will assist you with your system issues. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow all steps in the provided order and post back all requested logs Please attach all log files to your post, unless otherwise requested Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed. Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing. Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed. Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours. If your system is running Discord, please be sure to Exit it while this case is ongoing. Let's go ahead and run a couple of scans and get some updated logs from your system. Please make the following changes. Temporarily disable your antivirus real-time protection or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Next, run these steps and post back the logs as an attachment when ready. [ 1 ] Malwarebytes for Windows If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab. After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed, make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run. [ 2 ] Malwarebytes AdwCleaner Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder. Double-click to run the program - Malwarebytes AdwCleaner guide Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine to finish the cleaning process. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach that log to your next reply. If No Detections are found, Click Skip Basic RepairWARNING: Do Not click the Run Basic Repair button unless instructed to by a Malwarebytes support agent or authorized helper RESTART THE COMPUTER Before running Step 3 [ 3 ] Gather MBST Logs Please do the following so that we may take a closer look at your system for any possible infections. NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next replyWARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper Thank you Link to post Share on other sites More sharing options...
Xieo Posted July 11 Author ID:1577060 Share Posted July 11 This has been solved. Reinstalled mwb with the offline version. It was able to open and scan. It found nothing. I restored with a restore point and the computer is now functional. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 11 Root Admin ID:1577084 Share Posted July 11 Okay, sounds great. If you're sure we'll go ahead and close your topic. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 11 Root Admin ID:1577085 Share Posted July 11 Since this issue is resolved the topic will now be closed to prevent others from posting here. If you need assistance please start your own new topic and someone will be happy to assist you. Thanks Link to post Share on other sites More sharing options...
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