baktazjam Posted July 11 ID:1576893 Share Posted July 11 (edited) From the moment i upgraded to the win 10 pro's ver 22h2 my app and browser control started going down automatically..for one and a half month i searched for the fix ( 11 to 12 hrs per day ) contacted microsoft chat , feed back hub , ms forum , google , much more but dd not find any fix. changed the whole system including nvme , but no use.. sfc dsim commands shown corrupted files right after the upgrade after every clean install... i installed windows from media creation tool provided by the microsoft's official site each time i installed windows.. i purchased a new usb and created new installation media on it but the app and browser control prb was still there.. installed many famous av programs but no use.. malwarebytes held the problem for few days but it has become failed too... can you inform me what problem is that? Edited July 11 by baktazjam Link to post Share on other sites More sharing options...
Porthos Posted July 11 ID:1576896 Share Posted July 11 Please do the following so that we may take a closer look at your system. This tool will gather some logs and compress them to a zip file. WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
baktazjam Posted July 11 Author ID:1576905 Share Posted July 11 (edited) you wrote '' You really need to figure out to do the attachments. It will be asked of you many times with different logs. '' i am not an english person, plz explain in an easy way... and plz let me know when ll you answer about the my app & b control after analyzing it Edited July 11 by baktazjam Link to post Share on other sites More sharing options...
Porthos Posted July 11 ID:1576908 Share Posted July 11 (edited) Posted for OP. @AdvancedSetup @baktazjam You really need to figure out to do the attachments. It will be asked of you many times with different logs. mbst-grab-results(4).zip Edited July 11 by Porthos 1 Link to post Share on other sites More sharing options...
baktazjam Posted July 12 Author ID:1577293 Share Posted July 12 On 7/11/2023 at 9:12 AM, Porthos said: You really need to figure out to do the attachments. It will be asked of you many times with different logs. i submitted the latest form of my system (at that time ) in a submitted file above... so any progress? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 13 Root Admin ID:1577320 Share Posted July 13 Please be more specific as to what the issue is. Though unless the issue is tied to some type of program sync then it is simply does not seem possible, so please explain in more detail what issue you believe you're having Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 16 Root Admin ID:1577890 Share Posted July 16 Good day @baktazjam Are you still with us? Please post a status update as per the request above. Thank you Link to post Share on other sites More sharing options...
baktazjam Posted July 16 Author ID:1577901 Share Posted July 16 1 hour ago, AdvancedSetup said: Good day @baktazjam Are you still with us? Please post a status update as per the request above. Thank you Yes i am with you , because i ve understood the defense system of mw...i am going to buy it again... sent email to your helpline but its too slow, i ve not gotten any response since many days.. but i m happy u r there at weekdays :) the above issue was a prb or a bug in windows 10 22h2.. i ve found its fix.... thx Link to post Share on other sites More sharing options...
Porthos Posted July 16 ID:1577905 Share Posted July 16 12 minutes ago, baktazjam said: sent email to your helpline but its too slow, i ve not gotten any response since many days.. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number. Additional tickets will increase the delay. Link to post Share on other sites More sharing options...
baktazjam Posted July 16 Author ID:1577906 Share Posted July 16 (edited) 1 minute ago, Porthos said: Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number. Additional tickets will increase the delay. 3 to 7 days or week days? plz specify Edited July 16 by baktazjam Link to post Share on other sites More sharing options...
Porthos Posted July 16 ID:1577908 Share Posted July 16 On 7/10/2023 at 10:17 PM, baktazjam said: From the moment i upgraded to the win 10 pro's ver 22h2 my app and browser control started going down automatically I have seen it happen often on clients' computers. It seems to be a normal occurrence and that is why the security center in Windows alerts you to turn it back on. Link to post Share on other sites More sharing options...
Porthos Posted July 16 ID:1577911 Share Posted July 16 1 minute ago, baktazjam said: 3 to 7 days or week days? plz specify 3-7 weekdays, Monday thru Friday days. No weekends or US holidays when they occur. Link to post Share on other sites More sharing options...
baktazjam Posted July 16 Author ID:1577912 Share Posted July 16 Just now, Porthos said: I have seen it happen often on clients' computers. It seems to be a normal occurrence and that is why the security center in Windows alerts you to turn it back on. bro i ve never seen this issue since last 4 years , ver 22h2 has bug , many ve reported on ms forum... resetting widows security fix few issue, and deleting some drivers also help. Link to post Share on other sites More sharing options...
baktazjam Posted July 16 Author ID:1577913 Share Posted July 16 1 minute ago, Porthos said: 3-7 weekdays, Monday thru Friday days. No weekends or US holidays when they occur. ah you mean if there are weekdays or a nation wide holiday... your helpline still work...? Link to post Share on other sites More sharing options...
Porthos Posted July 16 ID:1577914 Share Posted July 16 (edited) 2 minutes ago, baktazjam said: your helpline still work...? Support only works on support tickets M-F and is also closed on holidays in the US. Edited July 16 by Porthos Link to post Share on other sites More sharing options...
Porthos Posted July 16 ID:1577915 Share Posted July 16 6 minutes ago, baktazjam said: bro i ve never seen this issue since last 4 years , ver 22h2 has bug , many ve reported on ms forum... resetting widows security fix few issue, and deleting some drivers also help. Then as you say, it is a Microsoft issue, not a Malwarebytes issue. When it happens I just turn it back on and move on. Link to post Share on other sites More sharing options...
baktazjam Posted July 16 Author ID:1577917 Share Posted July 16 12 minutes ago, Porthos said: 3-7 weekdays, Monday thru Friday days. No weekends or US holidays when they occur. 3-7 stands for what? and how it could be weekdays? Link to post Share on other sites More sharing options...
baktazjam Posted July 16 Author ID:1577918 Share Posted July 16 4 minutes ago, Porthos said: Then as you say, it is a Microsoft issue, not a Malwarebytes issue. When it happens I just turn it back on and move on. yes it is a ms bug.... i did not ever mentioned it as mw's bug... just suspected it as a malware but now its clear.. Link to post Share on other sites More sharing options...
Porthos Posted July 16 ID:1577919 Share Posted July 16 2 minutes ago, baktazjam said: 3-7 stands for what? 3 days up to 7 days wait for an answer from support. Mondays thru Fridays are when tickets are answered. How more clearly can I explain it? 1 Link to post Share on other sites More sharing options...
baktazjam Posted July 16 Author ID:1577922 Share Posted July 16 (edited) 32 minutes ago, Porthos said: 3 days up to 7 days wait for an answer from support. Mondays thru Fridays are when tickets are answered. How more clearly can I explain it? Now you ve answered in a meaningful way bro .. 3-7 weekdays (does not mean anything ), Monday thru Friday days ( does not mean anything ). No weekends or US holidays when they occur ( does not mean anything ). you just answered out of context which sounds like phrases and which do not explain anything... if you could reply in the recent way there was no reason to ask you again like now.. anyway thx. Edited July 16 by baktazjam Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 16 Root Admin ID:1577929 Share Posted July 16 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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