angelajtu Posted July 10 ID:1576793 Share Posted July 10 Microsoft Edge keeps crashing every time I open it, it closes. I installed Mozilla Firefox and it is not crashing. Steps taken: Settings / Apps & Features / Search for Edge / Click Repair / Restart computer / Open Edge - still crashes Ran Malwarebytes, attached file Ran FRST, attached file Thank you in advance, Angie 2023-07-10-Malwarebytes-report.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10 Root Admin ID:1576804 Share Posted July 10 It looks like it might possibly be related to your Logi Option for the mouse? Error: (07/10/2023 10:58:16 AM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Logi Options+ service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service. Please open and elevated admin command prompt then run the following SFC.EXE /SCANNOW See if that helps or not and let us know. Link to post Share on other sites More sharing options...
angelajtu Posted July 11 Author ID:1576983 Share Posted July 11 sfc.exe /scannow results: Windows Resource Protection did not find any integrity violations. In the device manager my keyboard is listed as HID Keyboard Device and my mouse is listed as HID-compliant mouse. I do have Logitech Logi Options + installed and updated. Windows 11 is updated This started yesterday morning while I was looking something up online, Edge window shut down, after that every time I opened Edge it would shut down after 2 or 3 seconds. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 11 Root Admin ID:1577007 Share Posted July 11 See if the following helps https://www.tenforums.com/tutorials/159010-how-completely-reset-microsoft-edge-chromium-default-windows.html Link to post Share on other sites More sharing options...
angelajtu Posted July 11 Author ID:1577014 Share Posted July 11 I followed the directions but I do not have any folders below the Edge folder? I am still looking for a solution. I came across a system troubleshooting post that I followed: System > Troubleshooting > Other Troubleshooters > Program Compatibility troubleshooters > Run Found Microsoft Edge and clicked try recommended settings. Edge would open but none of the pages would display; message 'this page is having a problem'. Hit reset, also tried to display it in a private page. Restarted the computer and Edge would stay open but not display the pages. Edge > ... > Settings > Reset Settings > Reset Option - Reset Edge Closed and re-opened Edge and it is crashing again. If this doesn't sound like a bug then I can work with an Edge troubleshooting Forum. Thanks Angie Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 11 Root Admin ID:1577016 Share Posted July 11 Did you remove all the extensions from Edge? Link to post Share on other sites More sharing options...
angelajtu Posted July 12 Author ID:1577222 Share Posted July 12 Yes, I only had 2 extensions Web Developer Checklist and Malwarebytes Browser Guard. Both are removed. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 12 Root Admin ID:1577281 Share Posted July 12 Please run the following fix @angelajtu NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\Admin\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
angelajtu Posted July 13 Author ID:1577373 Share Posted July 13 Sorry, where is the Farbar link? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 13 Root Admin ID:1577389 Share Posted July 13 Good day @angelajtu The Farbar program is currerntly named: FRSTEnglish.exe The log indicates it is located here: C:\Users\Admin\Downloads\ Link to post Share on other sites More sharing options...
angelajtu Posted July 14 Author ID:1577513 Share Posted July 14 I thought that had fixed it, Edge stayed open for quite a long time but then shut down. It is now shutting down as soon as I open it. I will be away from this computer for several days. Will check messages when I am back. Thank you, Angie Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14 Root Admin ID:1577543 Share Posted July 14 Please try the following fix when you return @angelajtu Repair Install Windows 11 with an In-place Upgradehttps://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 23 Root Admin ID:1584567 Share Posted August 23 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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