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False Positive of Ransomware


Chris_Lint

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Hi, there.

I'm a developer of a software, which is still in the phase of testing.

We use some encryption tool to protect our code.

However, our software was reported as ransomware by Malwarebytes today. 

We reported the issue to the encryption tool, and was told that we should contact Malwarebytes.

I am not sure how to do this.

Could you help me please?

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1 hour ago, Chris_Lint said:

However, our software was reported as ransomware by Malwarebytes today. 

Please zip and attach the detected file and the Malwarebytes log showing the detection.

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

image.png

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

image.png

 

If you click on the View option you should get something similar to the following with other options available.

 

image.png

 

 

 

Thank you

 

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