reeblw Posted June 29 ID:1575112 Share Posted June 29 Attached is an image of the windows security notification about the trojan detected. I followed instructions here https://malwaretips.com/blogs/remove-trojanwin32-phishml/ and nothing was detected. Nothing comes up when I run a defender offline scan either, but when I run a full scan the system still finds it. Help appreciated. Malwarebytes report.txtFRST.txtAddition.txt Link to post Share on other sites More sharing options...
1PW Posted June 29 ID:1575119 Share Posted June 29 Hello @reeblw and : While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. Thank you. 1 Link to post Share on other sites More sharing options...
reeblw Posted June 29 Author ID:1575138 Share Posted June 29 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29 Root Admin ID:1575169 Share Posted June 29 (edited) Hello and @reeblw My screen name is AdvancedSetup and I will assist you with your system issues. Please Empty your Recycle Bin Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow all steps in the provided order and post back all requested logs Please attach all log files to your post, unless otherwise requested Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed. Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing. Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed. Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours. If your system is running Discord, please be sure to Exit it while this case is ongoing. Let's go ahead and run a couple of scans and get some updated logs from your system. Please make the following changes. Temporarily disable your antivirus real-time protection or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Next, run these steps and post back the logs as an attachment when ready. [ 1 ] Malwarebytes for Windows If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab. After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed, make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run. [ 2 ] Malwarebytes AdwCleaner Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder. Double-click to run the program - Malwarebytes AdwCleaner guide Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine to finish the cleaning process. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach that log to your next reply. If No Detections are found, Click Skip Basic RepairWARNING: Do Not click the Run Basic Repair button unless instructed to by a Malwarebytes support agent or authorized helper RESTART THE COMPUTER Before running Step 3 [ 3 ] Gather MBST Logs Please do the following so that we may take a closer look at your system for any possible infections. NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next replyWARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper Thank you Edited June 29 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
reeblw Posted June 30 Author ID:1575187 Share Posted June 30 Attached is the malwarebytes log and the MBST zip file. The AdwCleaner scan identified something called "preinstalled.lenovoIMController". I did not quarantine that. No other objects were found. Malwarebytes Log.txt mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 30 Root Admin ID:1575191 Share Posted June 30 Do you have the log from AdwCleaner? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 30 Root Admin ID:1575192 Share Posted June 30 Please go ahead and run the following @reeblw Microsoft Safety Scanner Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well STEP 1 Please set File Explorer to SHOW ALL folders, all files, including hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html STEP 2 I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you Link to post Share on other sites More sharing options...
reeblw Posted June 30 Author ID:1575210 Share Posted June 30 Am working on the Microsoft Safety Scanner but below is is the AdwCleaner log AdwCleaner[S04].txt Link to post Share on other sites More sharing options...
reeblw Posted June 30 Author ID:1575246 Share Posted June 30 Attached is MSERT log msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 30 Root Admin ID:1575269 Share Posted June 30 Great nothing found by the Microsoft scanner Results Summary: ---------------- No infection found. Let's run one more scan @reeblw Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply Link to post Share on other sites More sharing options...
reeblw Posted July 1 Author ID:1575290 Share Posted July 1 ESET log attached - nothing detected ESET log.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 1 Root Admin ID:1575292 Share Posted July 1 Great, that looks good. @reeblw Are you still seeing any signs of infection anymore at this time? Please go ahead and run the following SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you Link to post Share on other sites More sharing options...
reeblw Posted July 5 Author ID:1576043 Share Posted July 5 Attached are the Security Check results. TY! SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 6 Root Admin ID:1576047 Share Posted July 6 Please uninstall, update, or otherwise address the following as appropriate for your system. @reeblw 7-Zip 20.00 alpha (x64) v.20.00 alpha Warning! This software is no longer supported. Uninstall old version, download and install new one. WhatsApp v.2.2147.16 Warning! Download Update Zoom v.5.9.1 (2581) Warning! Download Update Then restart the computer and check for Windows Updates and install any found. Link to post Share on other sites More sharing options...
reeblw Posted July 6 Author ID:1576143 Share Posted July 6 Did the above. Then I repeated a full Windows Security scan. Screengrabs of the scan results below including the information when I select "see details". I did not take any action. DETAILED RESULTS Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 6 Root Admin ID:1576160 Share Posted July 6 That was from June 28, 2023 a couple weeks ago. Please see the following article if you wish to clear up the Windows Defender History https://www.makeuseof.com/windows-microsoft-defender-clear-history/ Let me know if there is any other issues after cleaning History Thanks @reeblw Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 16 Root Admin ID:1577878 Share Posted July 16 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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