EricZ Posted June 28 ID:1574861 Share Posted June 28 Hello, This 2 files continue to be quarantined 20 times per minute, notifications keep bombarding, and it is impossible to close one without another one appearing straight away. audiodg.exe.txt msedge.exe.txt Link to post Share on other sites More sharing options...
Porthos Posted June 28 ID:1574863 Share Posted June 28 (edited) Those files file are not a FP. https://www.virustotal.com/gui/file/bb3af0c03e6b0833fa268d98e5a8b19e78fb108a830b58b2ade50c57e9fc9bed https://www.virustotal.com/gui/file/2883b1ae430003f3eff809f0461e18694ee1e2bc38c98f9eff22a50b5043a770 While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Please do the following so that we may take a closer look at your system for any possible infections. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. Thank you. Edited June 28 by Porthos Link to post Share on other sites More sharing options...
Staff Spud Posted June 28 Staff ID:1574864 Share Posted June 28 They are not false positives, they are bitcoin miners. 1 Link to post Share on other sites More sharing options...
EricZ Posted June 28 Author ID:1574866 Share Posted June 28 Oh, do you know how to get rid of it? Because once Malwarebytes deletes it, it reappears in the same folder. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted June 28 ID:1574868 Share Posted June 28 2 minutes ago, EricZ said: Oh, do you know how to get rid of it? Wait for a qualified assistant to analyze your logs and follow all of their directions. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28 Root Admin ID:1574962 Share Posted June 28 Hello and @EricZ My screen name is AdvancedSetup and I will assist you with your system issues. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow all steps in the provided order and post back all requested logs Please attach all log files to your post, unless otherwise requested Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed. Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing. Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed. Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours. If your system is running Discord, please be sure to Exit it while this case is ongoing. Please run the following. Microsoft Safety Scanner Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well STEP 1 Please set File Explorer to SHOW ALL folders, all files, including hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html STEP 2 I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28 Root Admin ID:1574970 Share Posted June 28 Next, after the Microsoft run, please run the following fix @EricZ NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\info\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks 1 Link to post Share on other sites More sharing options...
EricZ Posted June 29 Author ID:1575093 Share Posted June 29 I appreciate the support. Fixlog.txt msert.log Link to post Share on other sites More sharing options...
EricZ Posted June 29 Author ID:1575107 Share Posted June 29 I've never seen so many items quarantined before. 😅 If there is anything I need to do, please let me know. I appreciate the support, AdvancedSetup & others :3 Thank you! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29 Root Admin ID:1575137 Share Posted June 29 I'm sorry @EricZ but I have some bad news. Checking closer at your logs your system is infected with the Neshta.Virus The best thing to do is back up your personal data, no system files. Then reinstall Windows Clean Install Windows 10 & 11 (2023)https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587 Link to post Share on other sites More sharing options...
EricZ Posted June 29 Author ID:1575146 Share Posted June 29 Oh, and by that you mean all drivers? (E.x C: Windows files | D: Games files ) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29 Root Admin ID:1575149 Share Posted June 29 Yes, any drive that is/was connected will be at risk. Only backup files like images, office documents, videos, etc. No programs, no executables, etc. The virus itself can be removed but not the damage done to all the executable programs 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 16 Root Admin ID:1577859 Share Posted July 16 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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