MarcJ Posted June 27 ID:1574670 Share Posted June 27 Hello, our domain esthermorenostudio.com appears as blacklisted on your platform. This site had a security issue on the october 31th, 2022 due to an intrusion to its cpanel which led to an installation of some qbot malware. The issue was detected and addressed in less than 24h. As you can see, the domain is not listed or blocked anymore by the following platforms: https://www.virustotal.com/gui/domain/esthermorenostudio.comhttps://talosintelligence.com/reputation_center/lookup?search=esthermorenostudio.com%2Fhttps://transparencyreport.google.com/safe-browsing/search?url=esthermorenostudio.comhttp://www.siteadvisor.com/sitereport.html?url=esthermorenostudio.comhttps://labs.sucuri.net/blacklist/info/?domain=esthermorenostudio.comhttps://urlhaus.abuse.ch/host/esthermorenostudio.com/ Phishtank Etc. Please, if you could provide further information about the reason this site is still blacklisted we would be pleased to further inspect the issue. If not, please consider updating the blacklisting status on your website as the site is fully safe to browse. Thanks in advance Marc Link to post Share on other sites More sharing options...
Staff Solution BjelakovicL Posted June 27 Staff Solution ID:1574672 Share Posted June 27 Hi, The block will be removed. Link to post Share on other sites More sharing options...
MarcJ Posted June 28 Author ID:1574897 Share Posted June 28 Thanks for the quick reply. how long it takes to complete the removal? Thanks in advance Marc Link to post Share on other sites More sharing options...
Porthos Posted June 28 ID:1574898 Share Posted June 28 5 minutes ago, MarcJ said: how long it takes to complete the removal? For the main program, it is clear but now a Browser Guard "reputation" block is in place and @thisisu can assist with that. Link to post Share on other sites More sharing options...
thisisu Posted June 28 ID:1574906 Share Posted June 28 55 minutes ago, Porthos said: For the main program, it is clear but now a Browser Guard "reputation" block is in place and @thisisu can assist with that. Got it. Thanks The site has been whitelisted. Please allow 15-30 minutes for the changes to take effect. 1 Link to post Share on other sites More sharing options...
MarcJ Posted June 28 Author ID:1574915 Share Posted June 28 Thank you very much for the speedy solution! Cheers! M Link to post Share on other sites More sharing options...
MarcJ Posted June 29 Author ID:1575127 Share Posted June 29 Hi there, the chrome extension still flags the domain as malicious. Link to post Share on other sites More sharing options...
Porthos Posted June 29 ID:1575133 Share Posted June 29 45 minutes ago, MarcJ said: the chrome extension still flags the domain as malicious. Please update browser guard and restart the browser. Link to post Share on other sites More sharing options...
MarcJ Posted September 14 Author ID:1588899 Share Posted September 14 Hello, looks like our domain esthermorenostudio.com is still blacklisted on your platform and chrome extension. As there has not been any other issue since the first one occured on october 31th, 2022, we believe that our site never got removed from your platform. This is causing issues on some of your clients blocking inbound order emails from esthermorenostudio.com. Please let us know how to preceed. Thanks in advance Marc Link to post Share on other sites More sharing options...
Porthos Posted September 14 ID:1588900 Share Posted September 14 6 minutes ago, MarcJ said: looks like our domain esthermorenostudio.com is still blacklisted on your platform and chrome extension. Do you have a screenshot log? I have no blocks. Link to post Share on other sites More sharing options...
MarcJ Posted September 14 Author ID:1588904 Share Posted September 14 Hi Porthos, thank you for the quick reply. Last time I visited the page Malwarebytes prompted an alert message, now it is looking fine. Maybe the malware database was not updated, apologies for that. However it looks like all emails sent to @puresc.com from esthermorenostudio.com are still blocked due to "High Confidence Bait" or "High Trust Bait", not sure about how to translate as it appears in spanish "Cebo de alta confianza". Thanks again for your help. Cheers Marc Link to post Share on other sites More sharing options...
Porthos Posted September 14 ID:1588906 Share Posted September 14 3 minutes ago, MarcJ said: blocked due to "High Confidence Bait" or "High Trust Bait", not sure about how to translate as it appears in spanish "Cebo de alta confianza". Malwarebytes does not use those names, Can you get a log or screenshot? Link to post Share on other sites More sharing options...
MarcJ Posted September 14 Author ID:1588910 Share Posted September 14 Hi Porthos, These aer the only screenshots they provided, hope this helps. Thanks Link to post Share on other sites More sharing options...
Porthos Posted September 14 ID:1588912 Share Posted September 14 1 minute ago, MarcJ said: These aer the only screenshots they provided, hope this helps. Their Browser Guard is way of date. They need to update. Link to post Share on other sites More sharing options...
MarcJ Posted September 14 Author ID:1588913 Share Posted September 14 Porthos, thanks a lot for your kind advice, we'll let them know and hopefully this will solve the issue. Cheers Marc Link to post Share on other sites More sharing options...
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