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False Postivie - IDSeal Pro-Tec.exe v5.1.6

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Hello this recently updated new version of software is being caught as a false positive:

PUP.Optional.ShieldApps, C:\USERS\user\APPDATA\ROAMING\IDSEAL PRO-TEC\IDSEAL PRO-TEC 5.1.6\INSTALL\78B4129\IDSEALPRO-TEC.EXE, No Action By User, 8866, 1159824, 1.0.71584, , ame, , 25A752BDF5EE9B6C6E9BE7C1042F0895, C06598BFC6D234133D351130862384B9CDCC6DDB22456C11FE3699972D770BC7

IDSeal Pro-Tec is an antivarus/anti-mailware software, yes two A/V's on one machine isn't advisable, however, I need to run both :)

Kindly review and remediate the false positive.  Thanks in advance! :)

-Log Details-
Scan Date: 6/27/23
Scan Time: 2:04 AM
Log File: 6ece87e0-14b0-11ee-8a90-6cf049cdc21d.json

-Software Information-
Components Version: 1.0.2037
Update Package Version: 1.0.71584
License: Premium

-System Information-
OS: Windows 10 (Build 19044.3086)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 295495
Threats Detected: 1
Threats Quarantined: 0
Time Elapsed: 21 min, 4 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Detect

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  • Staff

Hello and thank you for your report.

The detection as PUP is correct in this case. If you wish to continue using it, please add it to your exclusion list.

If you are affiliated with the company, please let us know.

Thank you,

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