Laza Posted June 26, 2023 ID:1574446 Share Posted June 26, 2023 Today jAlbum - the photo album maker software - got quarantined by MBAM. I could not even recover it. What's going on? This software is here since 2003 and is rated high by the users: https://www.trustpilot.com/review/www.jalbum.net Here's the log: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 6/26/23 Protection Event Time: 8:32 AM Log File: 3ca272e2-13eb-11ee-8186-001a7dda7111.json -Software Information- Version: 4.5.30.269 Components Version: 1.0.2037 Update Package Version: 1.0.71524 License: Trial -System Information- OS: Windows 11 (Build 22621.1848) CPU: x64 File System: NTFS User: System -Ransomware Details- Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) File: 1 Malware.Ransom.Agent.Generic, C:\Program Files\jAlbum\jAlbum.exe, Blocked, 0, 392685, 0.0.0, 2268512f54136e94da735e4725811832, 517be7ff2732656fc42ba02afb8d04c083340a42b422a109376323b3a806a6f3 (end) Link to post Share on other sites More sharing options...
Laza Posted July 4, 2023 Author ID:1575673 Share Posted July 4, 2023 Why am I supposed to pay for premium for a company that did one thing during the trial period: marked my daily-used and trustworthy app as ransomware and quarantined it? And no one cares to answer in their forum. Link to post Share on other sites More sharing options...
Porthos Posted July 4, 2023 ID:1575674 Share Posted July 4, 2023 @Laza I have asked someone to look into your case as it seems to have been overlooked. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 4, 2023 Root Admin ID:1575830 Share Posted July 4, 2023 I have asked the team to review. Thank you Link to post Share on other sites More sharing options...
Staff blender Posted July 4, 2023 Staff ID:1575831 Share Posted July 4, 2023 Hello, Apologies for missing your post. This file was whitelisted on the 18 of June and given how popular the application is, additional rules were created to help prevent these detections in the future. 1 Link to post Share on other sites More sharing options...
Laza Posted July 4, 2023 Author ID:1575832 Share Posted July 4, 2023 Thank you, guys! I appreciate it. Link to post Share on other sites More sharing options...
Staff blender Posted July 4, 2023 Staff ID:1575843 Share Posted July 4, 2023 No problem. Please don't hesitate to post again if you run into further issues. Thanks again for reporting. Link to post Share on other sites More sharing options...
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