Malwarebytes VPN keeps shutting down my internet

[egvb1958]

On 1/11/2023 at 9:07 PM, Eric134 said:

"The whole interent section is unresponsive after it's shut down, I can't even go into internet settings. . Even after restarting, the internet keeps shutting off intermittently. This has been troubled me for quite a while now, and it is very annoying. Please let me know if there is a way to solve this, thanks."

This is exactly the issue I have been having, it started after I installed Privacy on the C:\ hard drive of my laptop. I am on Windows 11, using WiFi. The VPN works fine, the problem I have occurs after I disconnect or exit the application. My internet connection just suddenly shuts down without any warning and does not allow any diagnostics or Windows Settings components to be run - a reboot is the only solution.

Based on suggestions from an earlier post, I downloaded HWiNFO Portable for Windows, ran and saved the report - attached here.

COMPUTER.zip

Edited June 21, 2023 by AdvancedSetup
Corrected font issue

[AdvancedSetup]

Hello @egvb1958

Let us get some other logs, please

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you