MalwareBytes and VideoWizard - All-in-One DVD & Video Converter

[mistershipwreck]

I changed hard drives, and I installed VideoWizard - All-in-One DVD & Video Converter

It is a program I bought 10 years ago. The install program kept being deleted by Malwarebytes. I finally had to turn Malwarebytes off to install the program. Now, I wonder if I should have installed it at all. 

I uninstalled it, but just was curious if this was a known conflict, or a serious problem for me.

[Porthos]

1 hour ago, mistershipwreck said:

The install program kept being deleted by Malwarebytes.

Do you have the logs from Malwarebytes showing the detection?

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

 

If you click on the View option you should get something similar to the following with other options available.

 

 

 

 

Thank you

[mistershipwreck]

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 6/20/23
Protection Event Time: 9:58 AM
Log File: ed10a4ac-0f7a-11ee-8c79-dc4a3eed12f8.json

-Software Information-
Version: 4.5.31.270
Components Version: 1.0.2047
Update Package Version: 1.0.71200
License: Premium

-System Information-
OS: Windows 10 (Build 19045.3086)
CPU: x64
File System: NTFS
User: System

-Blocked Malware Details-
File: 1
Generic.Malware/Suspicious, C:\Users\Jason Walker\Desktop\videowizardsetup.exe, Quarantined, 0, 392686, 1.0.71200, , shuriken, , 9F1B7421957063F7DEBE69935A537827, 040DE51CC1BE1EB062E24BB70EA630C91B1CA66B0DCE3A7F8A3C9F579BF1D289

(end)

[mistershipwreck]

I also ran the free Eset online scanner. It snagged onto the install file as an potential unwanted program, but not a virus. It deleted the install file too.

I have already uninstalled the app. 

[Porthos]

2 minutes ago, mistershipwreck said:

videowizardsetup.exe

The installation seems to be bundled with Open Candy adware. a PUP.

https://www.virustotal.com/gui/file/040de51cc1be1eb062e24bb70ea630c91b1ca66b0dce3a7f8a3c9f579bf1d289?nocache=1

1 hour ago, mistershipwreck said:

Now, I wonder if I should have installed it at all. 

Do you want assistance seeing if the computer is infected?

[mistershipwreck]

1 minute ago, Porthos said:

The installation seems to be bundled with Open Candy adware. a PUP.

https://www.virustotal.com/gui/file/040de51cc1be1eb062e24bb70ea630c91b1ca66b0dce3a7f8a3c9f579bf1d289?nocache=1

Do you want assistance seeing if the computer is infected?

 

Yes, I would appreciate it.

[Porthos]

Just now, mistershipwreck said:

Yes, I would appreciate it.

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

[mistershipwreck]

I have attached it. Thanks

mbst-grab-results.zip

[mistershipwreck]

I ran the Malware Bytes Adware Cleaner program.

 

It stated 2 items found.

 

Pup.Optional.auslogisticsBoostSpeed

 

I went ahead and quarantined it

[mistershipwreck]

Here is that log file - I ran it a second time and it found nothing:

 

# -------------------------------
# Malwarebytes AdwCleaner 8.4.0.0
# -------------------------------
# Build:    08-30-2022
# Database: 2022-10-10.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    06-20-2023
# Duration: 00:00:05
# OS:       Windows 10 (Build 19045.3086)
# Cleaned:  2
# Failed:   0

***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKCU\Software\BSD
Deleted       HKLM\Software\Wow6432Node\BSD

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.

*************************

[+] remove_folder_Auslogics
[+] remove_folder_Auslogics(2)
[+] remove_folder_Auslogics(3)
[+] remove_folder_Auslogics(4)
[+] remove_regKey_Auslogics
[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [1420 octets] - [19/06/2023 20:11:03]
AdwCleaner[S01].txt - [1559 octets] - [20/06/2023 12:44:33]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C01].txt ##########
 

[Porthos]

2 minutes ago, mistershipwreck said:

I ran the Malware Bytes Adware Cleaner program.

Please stop doing things on your own.

53 minutes ago, Porthos said:

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

 

[mistershipwreck]

Ok

[AdvancedSetup]

Hello @mistershipwreck

Please give me a few moments to check your logs

 

[AdvancedSetup]

Please locate the following file.

Then upload it to https://virustotal.com and have them scan it. Then post back the URL link for that scan, please.

C:\Users\Jason Walker\AppData\Local\Google\Update\1.3.36.272\GoogleUpdateCore.exe

 

You may need to enable showing hidden folders to see that location. If you need help let me know

 

[mistershipwreck]

I decided - better safe than sorry. I erased the drive and reinstalled Windows. Thanks for your help guys!

[AdvancedSetup]

Thank you for the update

 

 

 

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

[AdvancedSetup]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks