Badran Posted June 19, 2023 ID:1573362 Share Posted June 19, 2023 (edited) Hi, I was adjusting the time in which my scheduled scan runs, and I think I run into a bug. I initially had the scan set to run at 6pm, but decided I wanted to move it to 7pm. Around 6:20pm today I decided to move it again, this time to 8pm. After doing that, I noticed that for some reason there was a scheduled scan set up for 6:36pm, as if it had missed a scheduled scan yesterday, even though one already ran yesterday. No new scheduled scans were created, I just edited the time of the one I already had. Sorry if this is worded poorly. mbst-grab-results.zip The thread topic was changed, since I’m going to submit the original issue through a ticket. Edited June 27, 2023 by Badran Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 19, 2023 Staff ID:1573363 Share Posted June 19, 2023 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Badran Posted June 20, 2023 Author ID:1573474 Share Posted June 20, 2023 (edited) The original time for the scheduled scans was 8pm when it was initially set up, but it was changed to 6pm a few days after. Maybe this has something to do with it? I can also submit the scheduled scans that ran, as because of this bug there was two that ran yesterday. I also downloaded updates for armoury crate yesterday, but I’m guessing that wouldn’t impact anything. Edited June 20, 2023 by Badran Link to post Share on other sites More sharing options...
Badran Posted June 20, 2023 Author ID:1573572 Share Posted June 20, 2023 (edited) I hope it’s okay that I installed updates while I have this topic open. Mainly just updated Firefox today. Manually updated some of those ublock filters too. Edited June 20, 2023 by Badran Link to post Share on other sites More sharing options...
Badran Posted June 21, 2023 Author ID:1573713 Share Posted June 21, 2023 Apologies if the wording on how to replicate it is very unclear. I was going to try again either later or tomorrow. Link to post Share on other sites More sharing options...
Badran Posted June 21, 2023 Author ID:1573741 Share Posted June 21, 2023 (edited) Here are the scans I was talking abouit within the initial post. I was going to try replicate the issue, but I don’t think it’s a good idea when it’s late and I’m very tired. scheduled scan early.txt scheduled scan normal.txt mbst-grab-results.zip Edited June 21, 2023 by Badran Link to post Share on other sites More sharing options...
Badran Posted June 22, 2023 Author ID:1573920 Share Posted June 22, 2023 Not at the computer at the moment. I’m hoping those were the right scans I submitted. Pretty sure I clicked the ones that were done by the scheduler on that day, but it was pretty late so I could’ve made a mistake. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 23, 2023 Root Admin ID:1573993 Share Posted June 23, 2023 Hello @Badran At this point I would suggest you open a support ticket and have one of our support agents assist you. They will be able to create an internal ticketing system if they're unable to resolve the issue so that QC and Development can take a look if needed. Consumer Support https://support.malwarebytes.com/hc/en-us/requests/new Thanks Link to post Share on other sites More sharing options...
Badran Posted June 23, 2023 Author ID:1574015 Share Posted June 23, 2023 Hi, Thank you for the response. I normally like to check here before I do anything. I was unsure if armoury crate was creating any conflicts since the time it updated, as I wasn’t sure myself. I was wondering if it would be okay to run that fixlist, or if I should wait until after I open a ticket? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 23, 2023 Root Admin ID:1574076 Share Posted June 23, 2023 Once you submit a ticket, please do not make any other changes to the system. I understand posting here first. We've looked at it and cannot duplicate your issue. Why I've asked you to submit a ticket to our support team. Link to post Share on other sites More sharing options...
Badran Posted June 23, 2023 Author ID:1574091 Share Posted June 23, 2023 (edited) I understand. I decided to remove armoury crate before I attempt to submit a ticket, so I'm hoping that went well. The active process in the task manager seems to have went down a bit, though there's still a couple of ASUS processes that still run. I guess I’m wondering in the future, would I be able or run the same fix list that you made for me, since I removed this program. Edited June 27, 2023 by Badran Link to post Share on other sites More sharing options...
Badran Posted June 23, 2023 Author ID:1574139 Share Posted June 23, 2023 I disabled those services in services.msc, and they're not running anymore. I updated those logs in the previous post too after restarting. Link to post Share on other sites More sharing options...
Badran Posted June 24, 2023 Author ID:1574288 Share Posted June 24, 2023 I’m wondering if there’s any way to tell if remnants of an uninstalled program can do anything it’s not supposed to behind the scenes? Is it normal for it to leave certain services that can remain active? I’m probably going to submit a support ticket next week, after I get this sorted out. Link to post Share on other sites More sharing options...
Badran Posted June 25, 2023 Author ID:1574356 Share Posted June 25, 2023 I consulted my friend who also has an ASUS motherboard, and he has these services active despite not installing armoury crate. Apparently one of them is for the the bios or something, so I just decided to renable both of them. Link to post Share on other sites More sharing options...
Badran Posted June 27, 2023 Author ID:1574687 Share Posted June 27, 2023 (edited) Last time I'll disable them I think. I found out on the ASUS forums that they're only needed for Armoury Crate, so I disabled them again. I would like to delete the ASUS com service specifically, since it’s a leftover that the uninstaller never removed. mbst-grab-results.zip Edited June 27, 2023 by Badran Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 27, 2023 Root Admin ID:1574755 Share Posted June 27, 2023 Okay, please run the following fix It will also create a log file on your desktop called: Log-Clear-BrowserCache.txt NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT and Log-Clear-BrowserCache.txt to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\baran\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Badran Posted June 27, 2023 Author ID:1574762 Share Posted June 27, 2023 (edited) Okay, just one question. Windows has just installed some updates and I restarted, Can I run this fix in spite of that, or should I get a new set of logs? Edited June 27, 2023 by Badran Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 27, 2023 Root Admin ID:1574763 Share Posted June 27, 2023 Please restart again first. Then run the fix Link to post Share on other sites More sharing options...
Badran Posted June 27, 2023 Author ID:1574765 Share Posted June 27, 2023 Ah, for some reason, I can't download the fixlist.txt file. It says "unavailable" Link to post Share on other sites More sharing options...
Porthos Posted June 27, 2023 ID:1574767 Share Posted June 27, 2023 47 minutes ago, Badran said: Ah, for some reason, I can't download the fixlist.txt file. It says "unavailable" I fixed it for you. try again. Link to post Share on other sites More sharing options...
Badran Posted June 27, 2023 Author ID:1574768 Share Posted June 27, 2023 Thank you! Link to post Share on other sites More sharing options...
Badran Posted June 27, 2023 Author ID:1574769 Share Posted June 27, 2023 Fixlog.txt Here's the .txt files Log-Clear-BrowserCache.txt Link to post Share on other sites More sharing options...
Badran Posted June 27, 2023 Author ID:1574783 Share Posted June 27, 2023 (edited) Forgot to say that the asus_framework thing never occurred, though that’s probably because it was uninstalled. Edited June 28, 2023 by Badran Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28, 2023 Root Admin ID:1574788 Share Posted June 28, 2023 The logs look good. The ASUS software removal you wanted should be done now. SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you Link to post Share on other sites More sharing options...
Badran Posted June 28, 2023 Author ID:1574789 Share Posted June 28, 2023 Here it is: SecurityCheck.txt Link to post Share on other sites More sharing options...
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