GT500 Posted November 5, 2009 ID:154050 Share Posted November 5, 2009 Users who are experiencing this issue are recommended to contact AVG's support and report the issue to them. We do have a user-submitted fix detailed below, but we have not verified that it works yet. These instructions assume that you have Malwarebytes' Anti-Malware installed in the default location on your C: drive. If this is not the case, then please adjust the paths. Note that on 64-bit systems the software is in the "Program Files (x86)" folder, instead of just "Program Files".Windows XP and 2000: If you have removed Malwarebytes' Anti-Malware, then please reinstall it. Do not allow your computer to restart afterwards. Open AVG. Go to 'Tools'. Go to "Advanced Settings". Click to expand the "Resident Shield" tab. Go to the Excluded Files list. Add the following files to the list of excluded files: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\WINDOWS\system32\drivers\mbam.sys C:\WINDOWS\system32\drivers\mbamswissarmy.sys C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll[*] Uninstall Malwarebytes Anti-Malware via the Add/Remove Programs utility in the control panel, or via the Malwarebytes' Anti-Malware folder in the Start Menu.[*] Reinstall Malwarebytes Anti-Malware, and restart your computer.Windows Vista and newer: If you have removed Malwarebytes' Anti-Malware, then please reinstall it. Do not allow your computer to restart afterwards. Open AVG. Go to 'Tools'. Go to "Advanced Settings". Click to expand the "Resident Shield" tab. Go to the Excluded Files list. Add the following files to the list of excluded files: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\WINDOWS\system32\drivers\mbam.sys C:\WINDOWS\system32\drivers\mbamswissarmy.sys C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll[*] Uninstall Malwarebytes Anti-Malware via the Add/Remove Programs utility in the control panel, or via the Malwarebytes' Anti-Malware folder in the Start Menu.[*] Reinstall Malwarebytes Anti-Malware, and restart your computer. Link to post Share on other sites More sharing options...
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