codesmithery Posted June 13, 2023 ID:1572315 Share Posted June 13, 2023 Updating to June 2023 Update (KB5027231) prevents Google Chrome from displaying after loading. Chrome will be listed in the task manager but you cannot get it to display. The only thing you can do is quite Malwarebytes. 2 Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 13, 2023 Staff ID:1572316 Share Posted June 13, 2023 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted June 13, 2023 ID:1572318 Share Posted June 13, 2023 5 minutes ago, codesmithery said: The only thing you can do is quite Malwarebytes. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
codesmithery Posted June 13, 2023 Author ID:1572321 Share Posted June 13, 2023 Attached is the support tool zip file. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted June 13, 2023 ID:1572322 Share Posted June 13, 2023 1 minute ago, codesmithery said: Attached is the support tool zip file. Restart the computer and check again. Quote Pending File Rename Operations ================================== C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir13688_71835631\old_chrome.exe C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir13688_71835631 C:\Program Files (x86)\Google\Chrome\Temp C:\Program Files (x86)\Microsoft\EdgeUpdate\1.3.175.27 Link to post Share on other sites More sharing options...
codesmithery Posted June 13, 2023 Author ID:1572324 Share Posted June 13, 2023 Hi Porthos, those pending operations may have been from from my trouble shooting the problem. It also failed on a second Windows 11 machine I use for automated testing. That was where I first encountered the problem when the tests all failed because it couldn't display Chrome. I had to quite Malwarebytes to allow the test suite to run. 1 Link to post Share on other sites More sharing options...
Staff Solution Arthi Posted June 13, 2023 Staff Solution ID:1572325 Share Posted June 13, 2023 (edited) Hi codesmithery, Thanks for posting. Like you mentioned this issue is being reported to us since today's windows update, we are looking into it. As a workaround, there are a couple of options that have internally worked for us 1. Try setting Chrome as a default browser OR 2. Turn off Chrome as a protected application in the Malwarebytes product. you can find this in Settings->Security tab Edited June 13, 2023 by Arthi 1 Link to post Share on other sites More sharing options...
codesmithery Posted June 13, 2023 Author ID:1572327 Share Posted June 13, 2023 Hi Porthos, I tried rebooting, it didn't resolve the issue. Link to post Share on other sites More sharing options...
Porthos Posted June 13, 2023 ID:1572328 Share Posted June 13, 2023 Just now, codesmithery said: Hi Porthos, I tried rebooting, it didn't resolve the issue. That is ok. Staff responded with a workaround. I have Windows 10 and have no current issues with Chrome. Seems to be an 11 issue. Link to post Share on other sites More sharing options...
MariuxReloaded Posted June 13, 2023 ID:1572335 Share Posted June 13, 2023 I confirm the issue, since I'm facing it by a couple of hours, and the only ways to avoid it, while waiting for a bugfix, were the ones reported by @Arthi 1 Link to post Share on other sites More sharing options...
Phxflyer Posted June 13, 2023 ID:1572345 Share Posted June 13, 2023 (edited) Turning off "exploit protection" allows Chrome to open for me. I also did the windows update this morning and am running the Beta 5.0.7.55 Update package 1.0.70831 Component package 1.0.939 Following Arthi's instructions also works and is probably a better way to do it. Edited June 14, 2023 by Phxflyer added sentence 1 Link to post Share on other sites More sharing options...
codesmithery Posted June 13, 2023 Author ID:1572346 Share Posted June 13, 2023 Turning off "exploit protection" also works for me. 1 Link to post Share on other sites More sharing options...
Staff Arthi Posted June 13, 2023 Staff ID:1572348 Share Posted June 13, 2023 Porthos refers to my post above as the workaround 2 Link to post Share on other sites More sharing options...
Phxflyer Posted June 14, 2023 ID:1572359 Share Posted June 14, 2023 (edited) It seems that in 2018 Chrome was removed from MB exploit protection at Google's request but evidently put back in at some later date. See this MB article... https://support.malwarebytes.com/hc/en-us/articles/360039018713-Chrome-removed-from-Anti-Exploit-list-of-Protected-Apps-in-Malwarebytes Unless this is referring to something different.??? Edited June 14, 2023 by Phxflyer Link to post Share on other sites More sharing options...
MariuxReloaded Posted June 14, 2023 ID:1572425 Share Posted June 14, 2023 Hi everybody 👋 Are there any updates about this issue? Did you understand the reason behind this strange behaviour? Link to post Share on other sites More sharing options...
webdandy Posted June 14, 2023 ID:1572437 Share Posted June 14, 2023 Hi, Also experiemcing the same issue on Windows 11. Google Chrome is being blocked by MB Exploit Protection. Link to post Share on other sites More sharing options...
SWood Posted June 14, 2023 ID:1572457 Share Posted June 14, 2023 I'm seeing the same issue on all my Win 11 machines. Have turned off MB Exploit Protection as a fix. Link to post Share on other sites More sharing options...
Staff tetonbob Posted June 14, 2023 Staff ID:1572458 Share Posted June 14, 2023 There are two options available other than disabling the Exploit Protection layer completely. Please see Arthi's earlier post Link to post Share on other sites More sharing options...
SWood Posted June 14, 2023 ID:1572461 Share Posted June 14, 2023 Thanks tetonbob! 1 Link to post Share on other sites More sharing options...
Brunoschca Posted June 14, 2023 ID:1572462 Share Posted June 14, 2023 Same issue since W11 last update last night... Disabling Chrome in Exploit works as temporary solution, Chrome as Default does not work. Link to post Share on other sites More sharing options...
MariuxReloaded Posted June 14, 2023 ID:1572463 Share Posted June 14, 2023 5 minutes ago, tetonbob said: There are two options available other than disabling the Exploit Protection layer completely. Please see Arthi's earlier post Of course, indeed I've already put them in practice, but these are just workarounds. What I wanted to know was: will there be a real fix for this issue? 1 Link to post Share on other sites More sharing options...
Erix Posted June 14, 2023 ID:1572465 Share Posted June 14, 2023 Ladies and gentlemen, We are currently working on an update that will address this problem. Thank you so much. -Erix 3 1 Link to post Share on other sites More sharing options...
genitguy3 Posted June 14, 2023 ID:1572467 Share Posted June 14, 2023 We have temporarily uninstalled the update and paused Windows Updates on our affected machines, Disabling Chrome protection isn't a viable option for us. Link to post Share on other sites More sharing options...
AdamFineLine Posted June 14, 2023 ID:1572468 Share Posted June 14, 2023 I hope a patch is pushed out by Malwarebytes as soon as possible, our phones have been ringing off the hook all morning with customers calling about not being able to open Google Chrome which is a pretty big problem (considering it's one of the most important apps that a lot of people use because all their passwords and bookmarks are saved within). Link to post Share on other sites More sharing options...
mnbrightblade Posted June 14, 2023 ID:1572477 Share Posted June 14, 2023 When you come out with in update, will it automatically enable protection for Chrome again since we had to manually turn it off as a temporary fix? Link to post Share on other sites More sharing options...
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