runtimebroker .exe

[Anthik]

I have found out that another of my computers got infected with the virus, could you give me a fix for it? Thank you.

[Maurice Naggar]

Hello  

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

I would like a report set for review. This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply..

[Anthik]

mbst-grab-results.zip

[Maurice Naggar]

Thanks. We will begin with a few basic steps. They will not take long at all.Please set File Explorer to SHOW ALL folders, all files, including Hidden ones. Use OPTION ONE or TWO of this article
Please use this Guide

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

>

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it
guide & download link

Then be sure to close all web browsers after the download & before launching the tool.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

Guide article

Attach the clean log from Adwcleaner when all completed.

[Anthik]

AdwCleaner[S00].txt AdwCleaner[C00].txt

[Maurice Naggar]

Thanks for the reports. This Adwcleaner is a nice cleanup. Plus a earlier run of Malwarebytes did remove a rogue "runtimebroker" file in temporary folder. Please save and close any open work or programs now open. This next job will end all open applications and then do its work. Please read all of this. and remember, there is much more to do even after this here.

The tool FRSTENGLISH.exe tool  is already on this machine

Please download the attached fixlist.txt file and save it to Downloads folder

Fixlist.txt<-- - - - -

 

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will reset the Winsock file. It will also attempt to  run scans with MS Defender antivirus. Depending on the speed of your computer this fix may take 50-55 minutes or more.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. We will do more, later.

[Anthik]

Fixlog.txt

[Maurice Naggar]

 That last run had a time-out after it went past 60 minutes of run. This is the second run to try to finish the rest. Please save and close any open work or programs now open. This next job will end all open applications and then do its work. Please read all of this. and remember, there is much more to do even after this here.

The tool FRSTENGLISH.exe tool  is already on this machine

Please download the attached fixlist.txt file and save it to Downloads folder

Fixlist.txt<-- - - - -

 

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will reset the Winsock file. It will also attempt to  run scans with MS Defender antivirus. Depending on the speed of your computer this fix may take 50-55 minutes or more.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. We will do more, later.

[Anthik]

Fixlog.txt

[Anthik]

the virus is still on tho

[Maurice Naggar]

The custom-run is good. The Windows System File Checker has made some corrections.

Protezione risorse di Windows: file danneggiati trovati e ripristinati. 
Windows Resource Protection: Corrupted files found and repaired.

This last run has completed what was originally intended. Now, we must have more patience. We will be running other scans to check the system some more.
By the way, the Microsoft Defender antivirus is up-to-date, and is on, and is in good state.

As a next step, I suggest the following:
This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool.
This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run.
Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"

• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started.

 

• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes
• When prompted for scan type, Click on CUSTOM scan  and select C drive to be scanned
• Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"
• and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours.

• At screen "Detections occurred and resolved" click on blue button "View detected results"
• On next screen, at lower left, click on blue "Save scan log"
• View where file is to be saved. Provide a meaningful name for the "File name:"
• On last screen, set to Off (left) the option for Periodic scanning
• Click "save and continue"
• Please attach the report file so I can review

[Anthik]

the virus is still on tho

scan log.txt

[Maurice Naggar]

Eset Onlinescanner removed this file C:\Users\Utente\Downloads\VuzeBittorrentClientInstaller.exe    a variant of Win32/Vuze.D potentially unwanted application    cleaned by deleting

1. Press & hold  the Windows key on keyboard & then tap the R key   to open the Run box-window.
2. Type

appwiz.cpl

and tap Enter.
The Programs and Features window will appear.   Locate on the list "VUZE".

Do a right-click on it.  Then choose Uninstall.   Let it proceed.

Exit Programs and Features, when done.
Now do a Windows Restart.
 

One other scan here.

TrendMicro HouseCall scan
from this Link

First, Download & Save to your Downloads folder the appropriate HouseCallLauncher
Once the download is complete, go to where the Housecalllauncher is saved & double-click it to start it.

The program will check with TrendMicro & do a update run.

Next it will show the Disclosure window.

Click Next to proceed.

The end user license agreement is presented.   Click the Accept radio button & click Next to proceed.

I suggest a CUSTOM scan on C drive.

IF you wish a Full scan or a Custom scan, first click on the Settings

then you can select which drives you want to include in the scan.

The default is a Quick scan.

Click Scan now when ready.

The scan progress will then be displayed.   Monitor the progress or just leave it alone until it finishes this phase.

When the scan phase has completed, if any items are tagged, you will see a list, showing  the file & its location, the classification of the threat, the type, risk, and Action option.

If you see an item that you know is safe, you can click the Action  , and select Ignore.

When all done & ready, click the Fix now button.

Edited June 15, 2023 by Maurice Naggar
modified

[Anthik]

1 threat fixed

[Maurice Naggar]

QL Did you happen to jot down what the 1 threat was exactly ?

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.

This link is for the 64-bit version of MSERT.exe . Be sure you save the file first
https://definitionupdates.microsoft.com/download/DefinitionUpdates/safetyscanner/amd64/MSERT.exe

Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.

Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.

This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log

the log will be at

Windows\debug\msert.log
Please attach that log with your reply

It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

[Anthik]

no unfortunately it went on for more than 15 hours, and when i came back it was already fixed

[Anthik]

msert.log

[Maurice Naggar]

The results from Microsoft Safety Scanner are very excellent.

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report

Now a different scan with another security scanner. 

This with Kaspersky KVRT tool.

Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

Next, Select the Windows Key and R Key together, the "Run" box should open.



Drag and Drop KVRT.exe into the Run Box.



C:\Users\Utente\DESKTOP\KVRT.exe will now show in the run box.



add

-dontencrypt

Note the space between KVRT.exe and -dontencrypt

C:\Users\Utente\DESKTOP\KVRT.exe -dontencrypt 

should now show in the Run box.



That addendum to the run command is very important.


To start the scan select OK in the "Run" box.



The Windows Protected your PC window "may" open, IF SO then select "More Info"



A new Window will open, select "Run anyway"



A EULA window will open, tick both confirmation boxes then select "Accept"



In the new window select "Change Parameters"

 

• In the new window ensure the following boxes are ticked:
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

The Kaspersky tool is very thorough so will take a considerable time to complete, please allow it to finish. Also while Kaspersky runs do not use your PC for anything else..

• completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• Logfiles can be found on your systemdrive (usually C: ), similar like this:

Reports are saved here C:\KVRT_data\Reports and look similar to this report_20230620_123000.klr

• Right click direct onto those reports, select > open with > Notepad.
• Save the files and attach them with your next reply

[Anthik]

report_2023.06.20_15.36.17.txt report_2023.06.21_00.50.21.txt

[Maurice Naggar]

 This next job will end all open applications and then do its work. Please read all of this. This run will be very quick hopefully. It will recheck to see about the 1 file with the space character, plus it will also remove ( delete) all temporary file areas. It does have a Restart Windows at the end.

The tool FRSTENGLISH.exe tool  is already on this machine

Please download the attached fixlist.txt file and save it to Downloads folder

Fixlist.txt<-- - - - -

 

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. 

NEXT:

I would like a new fresh report set for review. This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply..

[Anthik]

Fixlog.txt

[Maurice Naggar]

Thanks. This here is a new round. Another try. Just, first thing, I want to be sure that Windows "Fast startup" are not on.

https://forums.malwarebytes.com/topic/299350-disable-fast-startup/#comment-1573740

Next

This run will be very quick hopefully. It will recheck to see about the 1 file with the space character. It does have a Restart Windows at the end.

The tool FRSTENGLISH.exe tool  is already on this machine

Please download the attached fixlist.txt file and save it to Downloads folder

Fixlist.txt<-- - - - -

 

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

Use File Explorer to go to the Downloads folder

RIGHT-Click on   FRSTENGLISH and select

RUN as Administrator

and reply YES to allow it to go forward to start.

That is important so that this run has Elevated Administrator rights !!

NEXT press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. 

[Anthik]

mbst-grab-results.zip

[Maurice Naggar]

Be sure to do this one new one

[Anthik]

yes, will do