Malwarebytes Privacy Won't Connect so server

[Cronos42]

For the past few days, Malwarebytes Privacy has not been able to connect. I tried restarting the computer and choosing different VPN server locations, but to no avail. What's up?

[Porthos]

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[Cronos42]

Thanks for your reply. Here'mbst-grab-results.zips the file.

[Porthos]

Let's use the same support tool and do a clean uninstall and reinstall.

Be sure you take note of your exclusions. They are listed in your log if you need them.

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

[Cronos42]

That worked!