[ RESOLVED ] where'd all the support go?

[SterlingSmartSolutions]

i call the 800# and it hangs up on me, there's no way to get ahold of a person, if you have a billing question, hit 1, and then it hangs up on you... GET YOUR ***** TOGETHER

I am a former avangate sales affiliate with yall through the techbench program, i was excited to see yall grow, and now the growth is cancerous and yall are falling apart... i can't get any *****ing help and this is maddening... i can't get a *****ing ticket put in either, the phone ***** is horrible, i am hoping this reaches somebody...

a client i sold a license to way back when i was an affiliate ( at shop DR NERD in Corpus Christi, TX) has been auto renewing, but is unable to activate her license, and i can't get it to activate either... i can't get a support ticket in or contact support... there is no *****ing way to activate this thing, it jsut doesn't work... 

here's the invoice & proof of payment, help me activate this bullshit and find a path to actual support please...

phone call would be best, please reach me at

BKD-73643544543.pdf

Edited June 1, 2023 by AdvancedSetup
Removed PII

[Malwarebytes]

***This is an automated reply***

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[SterlingSmartSolutions]

I AM UNABLE TO CREATE A *****ING TICKET FOR SUPPORT, WHAT THE HELL HAVE YOU ALL DONE?!

 

Hello Sterling,

Thank you for contacting Malwarebytes support, we're unable to locate a subscription with the email provided. If another email address was used to purchase your subscription, please submit a new ticket with that email address.

If you are using our free trial product and:

 

• Are interested in becoming a Malwarebytes customer, check out our available plans here

 

• Need additional help, visit our Forums

 

Please do not reply to this ticket as the ticket has been closed.

Regards,

Malwarebytes Support

[Porthos]

5 minutes ago, SterlingSmartSolutions said:

has been auto renewing, but is unable to activate her license, and i can't get it to activate either...

Is this a different machine or did someone reinstall Windows?

 

7 minutes ago, SterlingSmartSolutions said:

i call the 800# and it hangs up on me

There has never been phone support for consumer licenses.

7 minutes ago, SterlingSmartSolutions said:

Hello Sterling,

Thank you for contacting Malwarebytes support, we're unable to locate a subscription with the email provided.

The email has to be the client's not yours for the email support.

 

[AdvancedSetup]

Please send me a private message with the license number and your business details and I'll try to get someone to assist you.

Please do not continue with vulgar remarks though as there is no need to do so. I understand your frustration but please be  professional.

Thank you

 

[AdvancedSetup]

Customer support will reach out. I will go ahead and close this topic now.

Thank you for contacting Malwarebytes

 

[AdvancedSetup]

Closing this topic as it's been resolved.