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A few weeks ago, I noticed that my USB devices were randomly disconnecting, unable to be detected until I completely shut off power from my PC. I thought this was weird, and looking into troubleshooting. I came across MalwareBytes and ran some scans; deleted some malicious files and viruses. For the past few hours I have been struggling because I have no idea how to get rid of this virus, that is stopping me from playing Valorant. 

Everytime I turn on my computer, I see two command prompt messages come up telling me that files have been copied. Is this a virus? In addition, there is a suspicious activity in my task manager, and when I try to locate the file it takes me to the System32 folder on my computer. I have no idea how to trace the origin of these files, and how to get rid of this virus. Please help.


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Hello @rickety_robot and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted.

Thank you.

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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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