DrKyyle Posted May 27, 2023 ID:1569511 Share Posted May 27, 2023 Bytes.docx Link to post Share on other sites More sharing options...
Porthos Posted May 27, 2023 ID:1569514 Share Posted May 27, 2023 (edited) You were scammed by a remote support scammer. Did you give them remote access to your computer? Did you call them (WHY) or did you get a call from them? Quote I paid for 2 years and feel comfortable with that—but what should I do about BytesAnalyzer? You need to contact your credit card company and request a refund. Quote Not long after, Malwarebytes, which I have used for years, told me my annual payment was due. Did you have a premium license to Malwarebytes BEFORE they "assisted" you? Edited May 27, 2023 by Porthos Link to post Share on other sites More sharing options...
David H. Lipman Posted May 27, 2023 ID:1569515 Share Posted May 27, 2023 (edited) In the DOCx you wrote... Quote Is this a scam operation? I think I've been had! They said they are an affiliate of Malwarebytes. But Malwarebytes says they don’t have any affiliates. I checked out their website and it looked legit. Then I paid a “lifetime” fee and signed a contract with them. Foolish me! Not long after, Malwarebytes, which I have used for years, told me my annual payment was due. I paid for 2 years and feel comfortable with that—but what should I do about BytesAnalyzer? Anyone out there who can tell me how to get out of this mess? Domain is registered with hostinger.com Domain is registered to Bytes Analyzer Mail Server is hosted by Cloudflare, Inc., USA - California Domain Name Server (DNS) is hosted by Cloudflare, Inc., USA - California Domain was created on 6/29/2017 Domain was last updated on 6/24/2022 Registrant Name: Bytes Analyzer Registrant Organization: Bytes Analyzer Registrant Street: Ajitgarh Sector 108 Registrant City: Chandigarh Registrant State/Province: Punjab Registrant Postal Code: 140055 Registrant Country: IN Registrant Phone: +91.9882007000 Registrant Phone Ext: Registrant Fax: Registrant Fax Ext: Registrant Email: bytesanalyzer@gmail.com Their About page has no information of whom they are but their Contact page indicates the Head Office is at; 1257 2nd Ave New York, NY 10065 The Manhatten House - https://en.wikipedia.org/wiki/Manhattan_House I see Fraud on the web site. Edited May 27, 2023 by David H. Lipman Edited for content, clarity, spelling and/or grammar Link to post Share on other sites More sharing options...
unknownguy Posted May 27, 2023 ID:1569521 Share Posted May 27, 2023 (edited) Just copied a url from the people that wrote testimonials. And used tineye, looks like fake pictures. Not that I can do anything about this, but yeah. Is this the same owner? https://bitsanalyzer.com The bitsanalyzer have the same design, same testimonials. Edited May 27, 2023 by unknownguy 1 Link to post Share on other sites More sharing options...
David H. Lipman Posted May 27, 2023 ID:1569522 Share Posted May 27, 2023 (edited) Yes. Both are on HOSTINGER-HOSTING, Singapore. Same Phone number and relative address in NYC. EDIT: Not exactly the same addres: Bytes Analyzer - 1257 2nd Ave New York, NY 10065 Bits Analyzer.com - 1357 2nd Ave New York, NY 10065 Edited May 28, 2023 by David H. Lipman 1 Link to post Share on other sites More sharing options...
unknownguy Posted May 27, 2023 ID:1569523 Share Posted May 27, 2023 4 minutes ago, David H. Lipman said: Yes. Both are on HOSTINGER-HOSTING, Singapore. Same Phone number and address in NYC. Thanks for the information :) Link to post Share on other sites More sharing options...
DrKyyle Posted May 28, 2023 Author ID:1569544 Share Posted May 28, 2023 Thanks, Unknowingly and David H. Lipman,for giving me so much good information! Now I need to understand how I can extricate myself from their "contract", which seems pretty daunting. Link to post Share on other sites More sharing options...
David H. Lipman Posted May 28, 2023 ID:1569546 Share Posted May 28, 2023 How did you pay? Credit card? If yes, what was the name of the company that received payment. Bytes Analyzer is not in the New York Business registry. Please answer @Porthos questions. 17 hours ago, Porthos said: You were scammed by a remote support scammer. Did you give them remote access to your computer? Did you call them (WHY) or did you get a call from them? You need to contact your credit card company and request a refund. Did you have a premium license to Malwarebytes BEFORE they "assisted" you? Link to post Share on other sites More sharing options...
DrKyyle Posted May 28, 2023 Author ID:1569548 Share Posted May 28, 2023 (edited) Answers to Porthos' questions: Q: Did you give them remote access to your computer? A: Yes, I believe it was via; GoToAssist Customer (1720).app, modified on 2.3.2 I had given them access before that, as I had been dealing with them at least since September 16, 2022 when I paid them $244.99. Since then I have paid a total of 3 more invoices, for a total of 4 payments adding up to $1744.96. I got a refund of $299.99 to my checking account on 5.19.23 Q: Did you call them (WHY) or did you get a call from them? A: I called them to complain about charges on my credit card. They said they'd "made a mistake" on one of the charges, but the others were legit. I accepted their refund and accepted their reasoning for the other charges (in writing...Dumb!) Q: You need to contact your credit card company and request a refund. A: Not sure I can do this, after what I attested to. Q: Did you have a premium license to Malwarebytes BEFORE they "assisted" you? A: I'm not sure. I've had some kind (maybe free) for about 10 years. Edited May 30, 2023 by AdvancedSetup Corrected font issue Link to post Share on other sites More sharing options...
DrKyyle Posted May 28, 2023 Author ID:1569549 Share Posted May 28, 2023 (edited) Answers to Dave Lipman's question: I paid via BytesAnalyzer's PayPal, from my checking account; The other withdrawals had the same description Category: Uncategorized Online Description: PayPal Statement Description: ACH Debit BYTES ANALYZER IAT PAYPAL 299.99 091000010737886 IAT Date: 4/17/2023 Type: Debit Edited May 31, 2023 by AdvancedSetup Removed PII Link to post Share on other sites More sharing options...
David H. Lipman Posted May 28, 2023 ID:1569559 Share Posted May 28, 2023 Thank You, Excessive. You could have bought a new computer. Contact PayPal and find our who is behind the recipient PayPal account and file a complaint with the FTC. Link to post Share on other sites More sharing options...
Porthos Posted May 28, 2023 ID:1569561 Share Posted May 28, 2023 2 hours ago, DrKyyle said: I had been dealing with them at least since September 16, 2022 when I paid them $244.99. Very first contact with them. What was the reason? Did you call them or were you called? Link to post Share on other sites More sharing options...
DrKyyle Posted May 31, 2023 Author ID:1570027 Share Posted May 31, 2023 (edited) On 5/28/2023 at 11:00 AM, David H. Lipman said: Thank You, Excessive. You could have bought a new computer. Contact PayPal and find our who is behind the recipient PayPal account and file a complaint with the FTC. You and Porthos are of great help to me! I called PayPal customer service and was told they are not allowed to give out recipient PayPal account info. I plan to file a complaint with the FTC later today. Here's one of the email contacts I had with bytes analyzer: Here’s what I have by way of contact with bytes analyzer. Prior to 9.22.22, I don’t remember how I started with them. "Sam" has been my contact with them. Begin forwarded message: From: Bytes Analyzer <bytesanalyzer@gmail.com> Subject: Re: Help syncing devices Date: September 22, 2022 at 1:42:47 PM EDT To: Hi , Don't worry we will get it fixed. I have assigned a technician to fix all your issues. The technician will call you in the next 2 to 4 hours. Thank you for contacting us Best Regards, John Customer Service On Thu, Sep 22, 2022 at 10:58 PM wrote: Hello: I hope you’ll help me get my iPad, iPhone and MacBook Pro to work together with mail, contacts, notes, memos, photos, messages, and more. My customer ID is I enrolled in your service because, after years without problems, I couldn’t get Alexa to play FM radio. Ella, and then, Sam worked with me for several hours, finally getting the Sonos App to respond, as my speaker is an older Sonos player. It worked fine for about a day, but now doesn’t respond to “Hey, Sonos” I can get it to work perfectly by using the Sonos app on my iPhone. What’s up with that? For my syncing needs: My iPad model is iPad mini 2, model # ME280LL/A, serial #F9FT5 My iPhone is model 7, software version 15.5, model # MN8G2LLA1660, serial #77Q…(couldn’t bring up the remaining numbers) My MacBook Pro is running Monterey version 12.5.1 It’s a Retina 15 inch, Mid 2015, Processor 2.2 GHz Quad-Core Intel Core i7, Memory 16 GB 1600 MHz DDR3, Graphics Intel Iris Pro 1536 MB Serial # C0 Are all my devices just plain too old? Other than syncing, they seem to work fine. Thanks for your help. Edited May 31, 2023 by AdvancedSetup Removed PII 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 31, 2023 Root Admin ID:1570042 Share Posted May 31, 2023 I have removed much of your Personally identifiable information from the post. Please never post your real name, email address, or other personal information on any public website on the Internet. That is just food for more possible future abuse. Thank you 1 2 Link to post Share on other sites More sharing options...
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