Jump to content

Scan notification with no results

Recommended Posts

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Came back to say that Malwarebytes had run a scheduled scan, then several minutes later I got the notification. Never seen one with 0’s in everything so I don’t know if something is wrong with my installation, or my computer.

Edited by Badran
Link to post
Share on other sites

So I was going to try running some scans to see if I could properly replicate the issue, but since I've booted up the PC this session, Malwarebytes scans have taking an obnoxiously long time to finish.

It normally takes a manual threat scan 40ish seconds, but it's gone up to 5 minutes. low priority tthreat scans take about 1 minute or a bit more, but those are also really long. I have no idea what's causing it, as it was fine yesterday.

I haven't restarted yet, in case I shouldn't.


Link to post
Share on other sites

I did as you said, and the first scan took around 2 minutes, and the second at 17 seconds, and I don't know why it's suddenly that short.

I've always had rootkit scans on, and this issue has never persisted before, so I don't know what's suddenly happened.

Editing to add that, I turned on rootkit scana after this, and now it's back to normal?

no rootkit scan 1.txt no rootkit scan 2.txt

scan with rootkits enabled.txt

Edited by Badran
More information
Link to post
Share on other sites

5 minutes ago, Badran said:

I've always had rootkit scans on

It is recommend rootkit be turned on only where there is an issue for removing something with the normal scan. Rootkit is slightly more dangerous as it has to disable some whitelisting to remediate some rootkits.

Maybe once a month if really want to use rootkit. But honestly, we rarely see rootkit files anymore and the newer engine can remove most of them anyways even without rootkit on.

  • Like 1
Link to post
Share on other sites

I see. I’ll have it turned off for my normal scans from now on, and only turn it on for an occasional scan.

Still. I’m puzzled why even the scheduled scans were taking so long as well, since those have rootkits disabled by default.

Maybe windows was updating something which would’ve caused this, but I’m not sure.

Also tried to replicate the issue, but I couldn’t. I think it was likely one of those notifications that would pop up several minutes after a scan would end sometimes, and maybe there’s a bug where those notifications in particular don’t show the scan results properly?

Edited by Badran
Link to post
Share on other sites

Forgot to mention that during the time this problem was occurring, I ran a windows defender scan and it ran normally.

I don’t know if certain processes can reduce scan speed, since I typically don’t run any programs during any sort of scans.

Link to post
Share on other sites

I see.

I noticed that some windows apps got updated while I was trying to run a scan, as my task bar was flashing a few times. Maybe that’s the cause of it.

I guess I also noticed that MB was scanning less items the last few days, though that could be because of the updates to my drivers.

Edited by Badran
Additional info
Link to post
Share on other sites

I have the same issue as the thread owner. And this did show up after a scheduled scan. I remember that this thread exist. So I searched it up and found this.

I have MB and CU 1.0.2037 (I know it's a beta version)

I will attach the screenshot and logs here.

Edit: If I go to the scan and select the eye to look if there was a scan. This show up how many files and how long time it took, to do this scan. But when looking at the first screenshot I took, it doesn't show this. So maybe a bug or some thing?

Edit: If this can't be solved. The only thing I did to Windows today was an refresh of the time for Windows. The reason is that I use dual boot. Windows and Linux. Linux change my time always. Then later when I boot up in Windows the time is not the correct. So I need to refresh to the Windows time server, to get correct time.

Edit: The thing is that the time when this scan was finished is 6/1/23 7:00 PM. But when I opened MB it showing me the same time as I opened MB.




Edited by unknownguy
Open time and scan time not the same
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.