VPN Fails to Connect

[JoelS]

I've gone through the troubleshooting procedure and attach the relevant logs

mbst-grab-results.zip

 

Edited Friday at 04:22 PM by AdvancedSetup
Placed attachment location inline

[AdvancedSetup]

Hello @JoelS

Do you have a current subscription for Malwarebytes Privacy VPN ?

The current log shows that it is not licensed.

 

[JoelS]

Yes, I have a license. It comes up in about two months. After re-installation, it works.  So a good first question is how did the licensing information become corrupted?

[AdvancedSetup]

Not really sure what happened @JoelS

For reference if needed

Deactivate device from your Malwarebytes subscription

https://support.malwarebytes.com/hc/en-us/articles/360038522574-Deactivate-or-transfer-your-Malwarebytes-license-key

Activate & Manage License Key

https://support.malwarebytes.com/hc/en-us/sections/4416574967059-Activate-Manage-License-Key-

 

 

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please attach that file to your next reply. (not compulsory)

 

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

[JoelS]

OK. KpRm deleted an old version of Farbar and a text file that I am pretty sure was completely innocuous, and did the rest of the socially beneficial stuff it does.

Since I run MBytes (including the browser guard), have good password hygiene, avoid likely places to pick up malware, block as much content as possible without breaking sites, download only the minimum, and update everything not less than once a week (PatchMyPC only found some old C++ to update), I think I can say that that avenue is covered.

As I mentioned, Privacy has been working ever since running MB Support. If I have further problems, I'll try uninstall/deactivate/reinstall. I hate to still not know what went wrong.