Trojan.Glupteba.Bitsrst and Trojan.Ranumbot

[waltergarcia]

Hello Malwarebytes community, I recently ran a scan on my computer using Malwarebytes and it detected two threats: Trojan.Glupteba.Bitsrst and Trojan.Ranumbot. Malwarebytes successfully removed these threats from my computer, but they keep reappearing every time I run a scan. I am concerned about these threats and want to make sure that my computer is completely clean. I have tried running multiple scans with Malwarebytes, but the threats keep coming back. I am not sure what else to do to remove them permanently. I am hoping that someone in the community can provide me with some guidance on how to remove Trojan.Glupteba.Bitsrst and Trojan.Ranumbot from my computer for good. Are there any additional steps or tools that I can use to ensure that these threats are completely removed? Thank you for your help! 

[MKDB]

Hello @waltergarcia  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please copy and paste all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Step 1

• Please download the Malwarebytes Support Tool (MBST).
• Run MBST and accept license agreement.
• In the left navigation pane of MBST, click Advanced.
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.

[AdvancedSetup]

Are you still with us @waltergarcia

 

[MKDB]

Due to the lack of feedback, I do not follow this topic any longer.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.