Concerned about PC's well-being

[KingG]

Hi there,

I'm making this post because Malwarebytes recently detected around 21-22 detections in my system. I'm not sure where they came from, considering after my first encounter on this PC with malware, I rarely download anything at all, let alone something from a sketchy source. Malewarebytes hasn't detected any other viruses so far, which is obviously a good thing, but as a paranoid person, I've come to ask if there is any way for me to ensure there is nothing else hindering the computer's operations or interfering with anything on it. If there is, its most certainly not something I can notice is wrong with the computer. None of the "detections" Malwarebytes detected had done anything I would have noticed immediately.

[AdvancedSetup]

Hello @KingG

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
• Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections.
• If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

 

[KingG]

mbst-grab-results.zip

[AdvancedSetup]

Please run the following fix @KingG

 

 

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\kagra\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[KingG]

Hi,

I can't run the fix right now, but when possible, I will send the fixlist to you ASAP.

Thanks!

[KingG]

(I’ll be gone for around 7 hours)

[AdvancedSetup]

No problem. @KingG

Post back the log when ready

Cheers

 

[KingG]

Fixlog.txt

[AdvancedSetup]

Great, that looks good except it timed out.

Fixing is terminated due to reaching maximum fixing time of 60 minutes. <==== ATTENTION

Windows Resource Protection found corrupt files and successfully repaired them.

 

Please download the FIXLIST.txt file again and run it as before. It should run faster this time. @KingG

Post back the new fixlog when done

 

 

[KingG]

Alright. I'll run it once more in a bit. Didn't realize it timed out, I left it to run and ended up falling asleep, haha! Thanks!

[AdvancedSetup]

Yes, it has a 60 minute time-out set to prevent hangs

 

[KingG]

Redownloaded.. seems to be taking a very closely similar amount of time. It hasn’t  finished yet, began sometime around 11:20pm. It’s nearly 12. Not sure what the issue is.

If it finishes before the time threshold I will send the fixlog again. I’ll let you know if it times out again.

[KingG]

It appears as if it has timed out again.

[AdvancedSetup]

Really, that is strange.

Okay, please run the following @KingG

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[KingG]

FRST.txtAddition.txtAdwCleaner[S00].txtmwblog.txt

[AdvancedSetup]

Thank you for the logs @KingG

I have made an updated smaller FIXLIST for you to run. Please save the attached file as before to the same location as the Farbar program D:\Downloads\

Then run the Farbar program  D:\Downloads\FRST64_4.exe with admin rights and click the FIX button

Post back the FIXLOG.TXT file when done

 

fixlist.txt

 

Thanks

 

 

[KingG]

Fixlog.txt

Not sure what the issue is anymore, considering my PC hasn't been restarted, I believed it timed out for a third time.

[AdvancedSetup]

Well, that is crazy that it still times out. I haven't had anyone time out out for while now.

Let's go ahead and have you run the following @KingG

 

 

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool

How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674

How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680

How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681

 

Select the     Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt   Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.   That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed...   Thank you

 

 

[KingG]

report_2023.05.21_11.57.25.txt
It found a "trojan," but from what I know, the file it detected is a file from or associated with a popular third-party shader commonly used on Roblox. I deleted it regardless.

[AdvancedSetup]

Yeah, sitting in a zip in your downloads is not a threat. If it were installed or set to start on startup that would be different.

Aside from hanging on running the Farbar script the logs don't indicate any obvious signs of infection.

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[KingG]

SecurityCheck.txt

[AdvancedSetup]

Please uninstall, update, or otherwise address the following as appropriate for your system.

• Discord v.1.0.9005 Warning! Download Update
• Java 8 Update 361 (64-bit) v.8.0.3610.9 Warning! Download Update | Uninstall old version and install new one (jre-8u371-windows-x64.exe).
• Microsoft OneDrive v.23.086.0423.0001 Warning! Download Update
• Notepad++ (64-bit x64) v.8.4.6 Warning! Download Update
• NVIDIA GeForce Experience 3.26.0.154 v.3.26.0.154 Warning! Download Update

 

 

Then restart the computer and check for Windows Updates and install any found.

 

 

[KingG]

I will download them ASAP and notify you when done so. Thank you!

[AdvancedSetup]

If all has been completed, please get me a new set of Farbar logs

FRST.TXT
ADDITION.TXT

 

Thanks @KingG

 

[KingG]

FRST.txtAddition.txt