Jump to content

Can't uninstall 5.0.7.55, uninstaller hangs


Recommended Posts

I was going to uninstall latest MB 5.x version. But I get a popup that ask me to uninstall and I press on that button. Later in the uninstall process the program hangs and I need to kill the process. "Svarar inte", is that the program is not responding.

I have submit the logs here, and also share an image how the tool looks like when it hangs. I wonder is this a problem for only me, or is this a problem for more people?

A step by step video:

https://vimeo.com/827820603

I use Windows 11 22H2 Pro - (OS-version 22621.1702)

Edit: Rebooting does not fix the problem.

Edit: Running mbuns.exe from %programfiles%\Malwarebytes\Anti-Malware, does hang too.

Edit: If Tamper Protection is turned on. And you try to uninstall everything like this happen. Which mean Tamper Protection is the bad guy here :p

explorer_QZ3Rh56Nal.png

mbst-grab-results.zip

Edited by unknownguy
tamper protection
Link to post
Share on other sites

Found out why I couldn't uninstall the tool. Tamper Protection was enabled. If I disable Tamper Protection everything went fine. It would help more if the Tamper Protection would ask for a password to uninstall the tool. I didn't get any such messages. Just that MB 5x uninstaller hangs and nothing more.

Edit: I tried out MB 4.x. And set the Tamper Protection on. I didn't find protection against uninstalling in MB 5x. Only in MB 4x. The settings I had in MB 5x was disable to turn off MB 5x. I didn't find a way to disable uninstalling in MB 5x.

Edited by unknownguy
  • Like 1
Link to post
Share on other sites

  • Staff

@unknownguy Uninstall option in Tamper Protection was intentionally omitted in MB5 Beta. We had some trouble in the past with users forgetting their password, and being stuck unable to uninstall because of it, and this generated a high amount of support tickets. We didn't want that to happen for a Beta.

Thanks for the update about Tamper Protection seeming to cause uninstaller to get stuck.

Edited by icolcear
  • Like 1
Link to post
Share on other sites

1 hour ago, icolcear said:

@unknownguy Uninstall option in Tamper Protection was intentionally omitted in MB5 Beta. We had some trouble in the past with users forgetting their password, and being stuck unable to uninstall because of it, and this generated a high amount of support tickets. We didn't want that to happen for a Beta.

Thanks for the update about Tamper Protection seeming to cause uninstaller to get stuck.

I understand that not been able to uninstall MB would increase in support tickets and forum threads.

I hope the Tamper Protection would work in the future with uninstalling MB 5x. I love to help this community, thank you guys so much.

  • Like 2
Link to post
Share on other sites

  • 4 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.