installation token not found - cant activate legacy version

[Trustbytes]

Hi Malwarebytes,

I've used the legacy version all this time, but when I upgraded to windows 10 recently from windows 8.1, I've noticed it's gone. Cleaned and reinstalled Malwarebytes, still get the same issue. I will attach the logs before I used the support tool to reinstall and after. Appreciate help with this matter.

mbst-grab-results.zip mbst-grab-results without reinstall.zip

[Maurice Naggar]

Hello. 

Quote

I've used the legacy version all this time

Just what version is that? Secondly, just when was the upgrade to Windows 10 ? Third, did you just simply do a visual check on the Malwarebytes MyAccount page ? The goal is to see what it shows about the license activation & state.

you should be able to login onto Malwarebytes' MyAccount page to see your account details. The first time you would not have a password, so you follow the article's section "Setup ACCOUNT" link on the Email you received ( after purchase).

  Quote

When you purchase a subscription from the Malwarebytes Online Store, an account is automatically linked to the email address you used to make the purchase. To activate your account:

https://support.malwarebytes.com/hc/en-us/articles/360039023753-Create-and-manage-your-Malwarebytes-Account

Edited May 13 by Maurice Naggar

[AdvancedSetup]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you